Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
évaluations au cours de la dernière année
Afficher les 269,282 commentaires
Mauvais
Vérifiée par Feefo
8 months ago
Books come as ordered, great conditions.
0
Partager
Mauvais
Vérifiée par Feefo
8 months ago
0
Partager
KR
kelly rowland
Vérifiée par Feefo
8 months ago
Ce que kelly rowland a dit à propos de The Works:
Delivery took so long that items arrived to late to give out for Christmas gifts. Communication was poor and no information or update given until I contacted.
Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
MD
Ms K.Doughty
Vérifiée par Feefo
GBR
8 months ago
Ce que Ms K.Doughty a dit à propos de The Works:
Great ideas at great prices!
Great products at Great prices and lots of range, love this store!
0
Partager
Mauvais
Vérifiée par Feefo
8 months ago
Santa
Satisfactory, but roller pens were very disappointing.
0
Partager
TB
Teri Barker
Vérifiée par Feefo
GBR
8 months ago
Ce que Teri Barker a dit à propos de The Works:
Awful
Received a box of items totalling £37. The box was extremely squashed, soaking wet through and all items inside were either sopping wet, squashed, or had been torn open. It took me 2.5 hours of...
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Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was delivered to you damaged.
Our records show that our customer service team have resolved this issue and a full refund has been processed.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
Mauvais
Vérifiée par Feefo
8 months ago
All good at the works
I have been shopping with the works for years [ in the shops and online ] the products are always very good and great value for money and i i hope i can deal with you in future .
0
Partager
Mauvais
Vérifiée par Feefo
8 months ago
0
Partager
JS
Jane Streatfeild
Vérifiée par Feefo
8 months ago
Ce que Jane Streatfeild a dit à propos de The Works:
Very helpful store manager in Didcot
0
Partager
Mauvais
Vérifiée par Feefo
8 months ago
Tortoise
It took so long for may parcel to arrive, I forgot I even ordered it.
Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.
Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.