Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
évaluations au cours de la dernière année
Afficher les 269,282 commentaires
CR
Cara Ratukalou
Vérifiée par Feefo
7 months ago
Ce que Cara Ratukalou a dit à propos de The Works:
Ordered books on the 2nd December, Got an email on the 7th December to say they were at the depot. Chased order up as they were sat at the depot for over 7 days, didn't get a response and had an...
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Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
1
Partager
Mauvais
Vérifiée par Feefo
7 months ago
Never Arrived!
Large order, expected delivery date 7th December still hadn't arrived by 23rd December and had to be cancelled by myself. No action taken by the works, no updates on my order- just me chasing and no...
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Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Partager
Mauvais
Vérifiée par Feefo
7 months ago
Would recommend
Good selection of items easy to order and speedy delivery
0
Partager
JR
Jan St romaine
Vérifiée par Feefo
7 months ago
Ce que Jan St romaine a dit à propos de The Works:
Quick and easy ordering
0
Partager
KM
KIERAN M
Vérifiée par Feefo
GBR
7 months ago
Ce que KIERAN M a dit à propos de The Works:
Slow dispatch & delivery every time
Good products and price but the delivery is far too slow. Especially in today's age of next day delivery. Really let's the company down. Every order has been the same. So its not s one off.
0
Partager
Mauvais
Vérifiée par Feefo
7 months ago
Good books
Really good selection of books at competitive prices and quick delivery. Thanks to all the staff there.
0
Partager
MM
Michael M
Vérifiée par Feefo
GBR
7 months ago
Ce que Michael M a dit à propos de The Works:
The Works - wonderful, EVRI - terrible
Unfortunately, whilst I have great affection for The Works, I cannot applaud their choice of delivery service EVRI. I ordered goods as stocking fillers at the beginning of December and whilst I have...
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Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was damaged at the couriers.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.
Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.