Comment les avis de Feefo sont-ils recueillis?

Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

Qui peut laisser un avis sur Feefo?

Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.

Comment vérifions-nous les avis?

Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.

Comment gérons-nous les faux avis?

Feefo empêche les gens de laisser de faux avis car nous ne sollicitions des commentaires qu’auprès d’acheteurs vérifiés.

The Works Évaluations

http://www.theworks.co.uk

BON

Inspiring and empowering customers to read, learn, create and play

Service

3.2

556

100

105

448

1,284

évaluations au cours de la dernière année

Afficher les 269,282 commentaires

Jan Harvey

Vérifiée par Feefo

GBR

6 months ago

Ce que Jan Harvey a dit à propos de The Works:

Didn’t receive my last recent order, did get a refund from the works though. It was the courier who lost the parcel .

Donna Smith

The Works

6 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Mauvais

Vérifiée par Feefo

6 months ago

Great service

Excellent

Mauvais

Vérifiée par Feefo

6 months ago

Good value & quality items.

Mauvais

Vérifiée par Feefo

6 months ago

Offers quality goods and good value for money

Easy to browse and order online. Kept informed throughout purchase, despatch and delivery. Items were of a high quality and good value for money.

Mauvais

Vérifiée par Feefo

6 months ago

Good service as usual.

Good service order delivered, on time, one item unavailable which was credited straight away.

Lynn Griffiths

Vérifiée par Feefo

GBR

6 months ago

Ce que Lynn Griffiths a dit à propos de The Works:

Poor communication

Logged in and ordered online from the sales, to be collected from my local store, received no email confirmation of my order. Only knew the purchase went through as my account. With no delivery email...

Lire plus

Cheryl Hughes

The Works

6 months ago

Good afternoon, Thank you for your feedback. We apologise your click and collect order was delayed. We will pass your feedback to the relevant department to help make sure this does not happen in the future. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Mauvais

Vérifiée par Feefo

6 months ago

Against the Odds

The service is always very good and the products very good value for money. However, unfortunately The Works is sometimes let down by their couriers and we have had parcels lost twice recently. ...

Lire plus

Lizzie

Vérifiée par Feefo

GBR

6 months ago

Ce que Lizzie a dit à propos de The Works:

Great shop, amazing range of stationery, friendly helpful staff.

Friendly professional shop; fair prices for quality items.

Mauvais

Vérifiée par Feefo

6 months ago

it all went very smoothly , and i was very pleased

Mauvais

Vérifiée par Feefo

6 months ago

The service was good very efficient. The site was easy to use and delivery was good.

Vous n'avez pas reçu d'invitation pour un avis?

Pourquoi faire confiance aux avis de Feefo?

En savoir plus sur Feefo