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The Diamond Store Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

Mauvais

14 years ago

Unfortunately the ring did not sit with the ring I wanted to wear it with…

Unfortunately the ring did not sit with the ring I wanted to wear it with quite right - was able to return and get a full refund no quibble and very prompt

The Diamond Store

14 years ago

Thank you for taking the time to leave us feedback. We are pleased to hear that you found the returns policy and procedure easy and friendly! We do hope that you found the right ring in the end and we hope to see you again soon. Kind Regards Roxanne

Évaluations des produits

Date de l'achat : 02/06/2011

0

Mauvais

14 years ago

Communication was good.

The Diamond Store

14 years ago

This is wonderful feedback.. I absolutely love this ring! Hopefully we will see you soon. Roxanne

Évaluations des produits

Date de l'achat : 23/05/2011

0

Mauvais

14 years ago

We had issues with the quality control side of the company and the delay in…

We had issues with the quality control side of the company and the delay in receiving goods against promised deadlines. However, the company have responded very well, in particular everyone I dealt...

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The Diamond Store

14 years ago

Thank you for this feedback, I am pleased to hear that the customer service staff treated you with respect. The tanzanite earrings are beautiful and we do hope to see you again! Kind Regards Roxanne

Évaluations des produits

Date de l'achat : 06/06/2011

0

Mauvais

14 years ago

Very good website, efficent delivery service and jewellery is well packaged in an attractive presentation…

Very good website, efficent delivery service and jewellery is well packaged in an attractive presentation box. A company I would definately purchase from again in the future.

The Diamond Store

14 years ago

Thank you for this fantastic feedback, we really do appreciate this and hope to see you again soon! Kind Regards Roxanne

Évaluations des produits

Date de l'achat : 04/03/2011

0

Mauvais

14 years ago

the store was well presented and informative, easy to use and good customer servcie

The Diamond Store

14 years ago

I know that you purchased the ring back in January but we are unaware of any problems that you have had with the ring. Perhaps the best thing to do is send the ring back so we can take a look at it and find out what the problem is. I am sure it could be sorted. Would you like instructions on how to do this? Gary Ingram The Diamond Store

The Diamond Store

14 years ago

Hopefully we have been able to help out and will get this all sorted for you. Would you be so kind as to update this feedback? Gary Ingram The Diamond Store

Mauvais

14 years ago

the diamond store have been absolultey fantastic

Évaluations des produits

Date de l'achat : 26/01/2011

0

Mauvais

14 years ago

After having done a lot of research I settled on The Diamond Store as they…

After having done a lot of research I settled on The Diamond Store as they seemed to have plenty of good reviews, indded the goods turned up next day and the customer service when I asked for a...

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The Diamond Store

14 years ago

Not like us at all to send out scuffed boxes, ill fitting earrings etc. Please accept my sincere apologies. I had a good look through all the correspondence in your order and couldn't find anything to say you felt this way, if we had known about the problem we would have moved heaven and earth to sort if for you. Is it too late now to try and put it right? Gary Ingram

Mauvais

14 years ago

Thanks for your apology Gary, it means a lot coming from the MD/Co-Owner! I doubt you will find anything in our correspondance as I placed the order directly on your website, and explained my grievances whilst on the phone to your CSR when asking for my refund. To be fair this call was made last thing on Friday, so it is understandable that the CSR wanted to get my refund out of the way before going home rather than try to 'move heaven and earth' to turn it around and offer an exchange/compensation. Thanks for your offer to put it right, however I have now placed and order with a rival online company. Rest assured if this excursion turns out to be folly, I will be going back to the high street!

The Diamond Store

14 years ago

Well, if it does turn out to be a folly then contact me personally and I will step in and try to restore your faith in us! Stud earrings are one of our biggest selling items and normally, no problems whatsoever.... Gary Ingram

Évaluations des produits

Date de l'achat : 01/06/2011

0

Mauvais

14 years ago

Very friendly and excellent service

The Diamond Store

14 years ago

This is a gorgeous ring! Thank you for this fantastic feedback, we really do appreciate this and hope to see you again soon! Kind Regards Roxanne

Évaluations des produits

Date de l'achat : 25/01/2011

0

Mauvais

14 years ago

I was impressed by the updates you sent to keep me informed during my 6 week…

I was impressed by the updates you sent to keep me informed during my 6 week wait for my ring. It is re-assuring to know your order hasn't been forgotten.

The Diamond Store

14 years ago

Thank you for your feedback! Im pleased to hear that you appreciated the updates, we know that it is a long time to wait and always want to just let you know that we havent forgotten! This ring is gorgeous and it is very difficult to show in the pictures regarding the colours of stones due to the lighting and different screen resolutions too... That is why we offer a 30 day returns policy just in case! Kind Regards Roxanne

Évaluations des produits

Date de l'achat : 29/03/2011

0

Mauvais

14 years ago

only marked it down because of frequent e mails when asked not to as this…

only marked it down because of frequent e mails when asked not to as this was an anniversary pres and didnt want the surprise blown

The Diamond Store

14 years ago

Thanks for the feedback, good point about the emails...as you can imagine our customers are eager to know when the item will be arriving, updates etc and there is no way of stopping these updates. Although your comments have given me an idea which I will test to prevent this in the future! Kind regards Gary Ingram

Évaluations des produits

Date de l'achat : 10/02/2011

0

Mauvais

14 years ago

Person spoken to initially was very helpful and I cannot fault your speed of delivery.…

Person spoken to initially was very helpful and I cannot fault your speed of delivery. Good to have regular updates to know how the order is progressing.

The Diamond Store

14 years ago

Thank you so very much for taking the time to leave this wonderful feedback. We hope that we will be seeing you again in the near future.. Roxanne

Évaluations des produits

Date de l'achat : 05/06/2011

0

The Diamond Store Évaluations

Sapphire 0.25ct And Diamond 9K Gold RingAutres évaluations de ce produit (11)Voir le site Web du produitRing was beautiful but wasn't quite the shape I needed

Cluster Ring 0.12CT Diamond 9K White GoldAutres évaluations de ce produit (5)Voir le site Web du produitRing was looking pretty but there when you see it on internet/website it looks way beautiful.

Tanzanite 1.00CT high quality (AA) 925 Silver EarringsAutres évaluations de ce produit (80)Voir le site Web du produitThese were excellent, and look beautiful.

Aquamarine 0.34CT And Diamond 9K White Gold PendantAutres évaluations de ce produit (25)Voir le site Web du produitVery attractive piece of jewellery as shown on the website.

Emerald & 0.02CT Diamond Ring 9K White GoldAutres évaluations de ce produit (6)Voir le site Web du produitstone was flawed and chipped and broke very easily

LILY PLATINUM Diamond ETERNITY RING 0.50CT G/VSAutres évaluations de ce produit (1)Voir le site Web du produitRing was beautiful and has been widely admired. Would not hesitate in using the diamond store in the future!!

Aquamarine 1.65CT And Diamond 9K Yellow Gold RingAutres évaluations de ce produit (14)Voir le site Web du produitPretty ring although the aquamarine is quite a weak colour.

Ruby 0.22ct And Diamond 9K White Gold RingAutres évaluations de ce produit (6)Voir le site Web du produit

Tanzanite 0.35ct And Diamond 18K White Gold RingAutres évaluations de ce produit (8)Voir le site Web du produitA lovely ring - all as advertised.

Comment les avis de Feefo sont-ils recueillis?

Qui peut laisser un avis sur Feefo?

Comment vérifions-nous les avis?

Comment gérons-nous les faux avis?