Ce que Trusted Customer a dit à propos de Suiteness:
Better price than direct
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Partager
Mauvais
7 years ago
Only cause one can use affirm.
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Partager
TC
Trusted Customer
Spartanburg,SC
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
I very satisfied. I got good quote and nice hotel.
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Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Easy process
Process was easy and appreciate finding two bedroom two bath for my family to spread out (to clarify, haven’t actually stayed yet, reservation for late March) Only thing I didn’t like is having to...
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Cherie
Suiteness
7 years ago
Hi S -
We offer multiple rate plans provided by our hotel partnerships which range with varying cancellation policies from no cancelations for a discount to a standard rate with the hotel's standard cancellation policy ranging from 2-4 days before arrival. It sounds like you ended up selecting a hotel with a cancellation policy with a more narrow window. That can be a little stressful especially with the winter season making travel a little unreliable. We always work with hotels to get at least a flexible cancellation policy in case that happens and if the weather does get in the way, our 24/7 Concierge team is available to work with the hotels to get any penalty waived.
This is definitely good feedback for our partnerships team to continue working on our rates with hotels to make sure we're doing the best we can for all of our guests.
Thank you so much for the feedback and using Suiteness. Please reach out to your 24/7 Suiteness Concierge team at concierge@suiteness.com or (415) 857-2359 if you ever need anything from questions to dinner recommendations.
Cherie from Suiteness
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Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Really easy to change booking. No complaints so far.
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Partager
Mauvais
7 years ago
So far so good!
Excellent customer service, website was easy to use.
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Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Great website
The website is easy to navigate and they have a wide selection of hotel rooms. Customer service and follow up after purchase was excellent.
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Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Not Happy
The experience with Suiteness was awful. The best price guarantee is a line of hoops to jump through. Every single time I have looked to book a room Suiteness has been the most expensive and least...
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Cherie
Suiteness
7 years ago
Hi Christy -
Feedback is so important to us as a growing start-up and I really appreciate you taking the time to let me know. Since we are specialized in suites exclusively at 4 and 5 star hotels, we are placed on a higher price point however we have an inventory and hotel partnerships team working together every day to 1) increase our inventory to lower that price point (which is why we're the only place you can find connecting rooms) and 2) getting the best prices for you. Our best price guarantee is a process we hope to improve and we request so much information because other than making sure you get the best price, that's information we want to know so we can make sure all other guests after you also don't have to do the work of realizing there are lower rates elsewhere.
Thank you so much for your feedback and patience with our booking process again. I'm glad to see that you were able to find a suite to enjoy with our Suiteness credits - our way of encouraging people to take more vacations and excited that you are able to take advantage of that.
Please let our 24/7 Concierge team if you ever need anything from questions to dinner reservations. We're more than happy to help.
Cherie from Suiteness
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Partager
Mauvais
7 years ago
Fantastic!!
Had a great experience using Suiteness. Website was very easy to navigate with all the information I was looking for. Received great friendly customer service from a concierge. Looking forward to...
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0
Partager
Mauvais
7 years ago
New Experience-Wonderful Experience
The Suitness experience was wonderful. The agents were extremely responsive and attentive. I really appreciated the follow-up emails I received in offering their concierge services. I wasn't...
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
