When I originally booked it said both nights were the same price but then it change to the second rate being higher. I called customer service several times, there was no answer. After that, I...
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Nam
Suiteness
7 years ago
I want to apologize for your less than ideal experience with booking your suite. From the initial search screen to the final reservation screen, we provide detailed descriptions of each night's room and tax.
We try to be very clear in the breakdown of nightly rates provided to us from the hotels directly and I am so sorry that this was not explained thoroughly on our end.
Each guest should have a seamless booking experience and we are sorry we did not meet your expectations.
I hope you will consider giving us another try. If at any point you need assistance in understanding the room rates and pricing, you can always reach us 24/7 by chat, via email at concierge@suiteness.com, or by phone at (415) 857-2359.
Nam from Suiteness
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Partager
Mauvais
7 years ago
Super Suite!!!
It was awesome and so easy to use....fool proof really!!! We had a blast and will definitely be booking through Suiteness again.
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Partager
Mauvais
7 years ago
Awesome Support and Room Rates
I was hesitant to use this site since I hadn’t ever heard of it before, and the rates seemed too good to be true. I reviewed the pictures and decided to book at a great rate. A live concierge texted...
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0
Partager
Mauvais
7 years ago
Great service!
Suitness made it very easy to book my room.
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Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Awesome Customer Service!
Very friendly and quick to reply! They had some great recommendations to accommodate our large group in Vegas!
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Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
They checked on you to make sure all was well with the stay. they also responded promptly to any request or issues with room.
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Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
very helpfull
First time user~
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Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
I booked a room through suiteness as I have before. I used my dollars from the suiteness giveaway to pay for the room. When I arrived to check in, I also had to pay for the room out of pocket because...
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Cherie
Suiteness
7 years ago
Hi Steven -
We connected immediately with the hotel after seeing your review this morning to confirm any payment made towards your stay was only on Suiteness.com and any payment made on-site towards nightly rate and tax was refunded. This should be visible in the next 5-7 business days depending on how quickly your bank can process payments.
I'm really sorry if this hindered your Suiteness experience or trip in any way. I see you were able to enjoy your entire experience booked on Suiteness credits with a little more to spare. I'm so glad you were able to use your Suiteness credits which has been our way of promoting more vacations. If you decide to return to use the remainder of your credits, please feel free to reach out to your 24/7 Concierge team from anything from resolutions to what to do in town.
You can find your team anytime at (415) 857-2359 or concierge@suiteness.com. :-)
Cherie from Suiteness
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Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Efficient way to get answers on your accommodations!
Nam was really sweet and provided the answers I needed.
Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
