Awesome experience with the concierge from suiteness hotel experience bad
They did a great job keeping in touch and checking in to see if anything was needed before arrival! Will definitely go with them again! However we planned a staycation so we went out to buy DVDs to...
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Kate
Suiteness
7 years ago
Hi there-
I totally understand that having a DVD player would have made your staycation more enjoyable and that the TV channels were limited. I'm so sorry about that!
The bugs in your room is unacceptable -- that sounds awful! I've reached out to your personal email to get those photos to see what I can do to make this right.
Thanks again for your kind words about Suiteness and our concierge team. We do everything in our power to ensure our guests have the best possible vacations and I'm glad your experience with our team exceeded your expectations!
Again, you can reach us at (415) 857-2359 or at concierge@suiteness.com anytime. :)
Thanks,
Kate from Suiteness
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Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Great experience
Very good experience. Prices are good and the room that we booked was excellent. We will definitely be using suiteness to book again
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Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Easy as could be
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Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Love this site.
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Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
No other site makes finding suites this easy. In fact, all others I’ve tried made it quite difficult.
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Partager
Mauvais
7 years ago
I appreciate the fact that we can reserve 2 rooms/suites next to eachother for the bigger groups of people! And for a great rate. Would definitely recommend. Made really easy to reserve!
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Partager
Mauvais
7 years ago
Not bad for first time
My booking took a little longer than normal due to fact every time I found something I really liked it would come up sold out but these same rooms were available on other sites. I also didn’t like...
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Kate
Suiteness
7 years ago
Hi there -
I so appreciate your feedback! Since you were booking for the same day as check-in, inventory can be booked up quickly as suites run on a lower inventory than standard rooms -- suites tend to even book up about 60-90 days in advance.
We get all of our rates and availability in real time and so what was happening is that as you were booking, someone else would book the same suite at the same time making it unavailable to you. That's why it looked like you were being charged however, none of those charges went through. As a smaller start-up, I hope the user experience continues to improve as we add inventory and grow as a company.
Thanks again for your feedback and for using Suiteness. Reach out to your Suiteness Concierge team anytime at (415) 857-2359 or concierge@suiteness.com :)
Kate from Suiteness
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Partager
Mauvais
7 years ago
Wonderful booking experience
Yes I did speak with a concierge. Jeanna was above the top. Helped me with my reservation. Made it an easy process.
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Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Very good!
Very easy process. Used my 450$ in credit from the instant win game. They were very helpful with all the questions I had and the hotel was amazing. Would deff book again.
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
