Suiteness Évaluations

Hi Rebecca, Yikes! No one likes a room that has a bad smell. That's awful. I've sent you an email to your personal email to gather some more information as we definitely don't want any other guests having that same experience. I'm so sorry about that. Our goal is that every Suiteness customer has a great experience from booking to post-stay and I'm sorry that the hotel did not deliver on on their end. I'm glad we could be in touch to make sure we get this situation rectified. Thanks again for your feedback and for using Suiteness. Reach out to us anytime at (415) 857-2359 or concierge@suiteness.com :) KateSuiteness Concierge Team

Thank you so much for letting us know about your experience - I'm sorry to hear the suite became unavailable for you! Availability is pulled in real-time, so it is subject to change at any point based on dates and hotel inventory. Sometimes the hotel's system is still updating when a suite is booked, which is why our system was not able to reserve it as it had become unavailable while you were browsing. As for the more limited inventory - since you arrival date is coming up quickly, inventory is going to be more limited as suites tend to get booked up a bit further out. We always strive to make the user experience the best we can - I really appreciate your feedback on this! It is our goal to keep acquiring more inventory so our guests have even more options to choose from for their trips :) I hope you have a great time on your vacation - please let us know what we can do to make it extra special. Thanks, Jeanna -- Suiteness Concierge Team

I totally understand, and would love to further clarify! What I am able to see on my end is that the suite is not available due to the provider, Expedia, having system errors. This would mean that Expedia is not relaying the correct information to or from the hotel and we would need them to update their system in order to fix the error here. Since that can take quite a while on their end, we advised choosing another option so that availability did not decrease even further while they were fixing that. I apologize for any confusion or inconvenience! Let me know if there are any other concerns I can assist with - I am here to help and make sure you are having the best experience possible!

Hi there - so sorry we missed you! We do have specific hours our office is closed, however we will always return your voicemail when we return to the office if you've left one. We want to be sure we are helping you have the best trip possible always! I've emailed you directly as well to see how I can best help - we appreciate your feedback and your business at Suiteness :)