I love the suites that are available. I usually stay at Hilton or Marriott. The ease of suiteness is a huge plus. I have used suiteness a number of times so far since discovering it 9 months ago.
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RH
Ryan Helderle
Vérifiée par Feefo
6 years ago
Ce que Ryan Helderle a dit à propos de Suiteness:
Charged for room twice!!!
Hotel charged me for room because they said you guys didn’t pay for it when you already took the money out of my account gotta love paying twice for 1 night.....
Jeanna
Suiteness
6 years ago
So sorry for the issue - It looks like there was a mistake at check-in in which you were charged directly. I've spoken to the hotel and had them charge us for your reservation and refund you directly. Again, I am so sorry about that issue as that should not have happened! I've sent you a personal email as well on this - we always want you to have the best stay and hope that you reach out should we be able to assist with anything else.
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CS
Charles Simmons
Vérifiée par Feefo
6 years ago
Ce que Charles Simmons a dit à propos de Suiteness:
Smooth transaction
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HM
Hanie Miri
Vérifiée par Feefo
6 years ago
Ce que Hanie Miri a dit à propos de Suiteness:
Booking process was great, but a confirmation email would have been helpful
No email after booking, or call with a concierge
Jeanna
Suiteness
6 years ago
Thanks so much for booking with Suiteness! I see our system sent a confirmation email over to the email you used to sign up on Suiteness, so sorry if that did not get to you. I've just re-sent that for you - please be sure to check all folders in case it went into a folder not normally checked. Your concierge can be reached any time at 415-857-2359, concierge@suiteness.com, or our online chat :)
HM
Hanie Miri
6 years ago
Hello Jeanna, The new email arrived straight to my inbox - Thank you very much.
I looked everywhere for other email you believe was sent (spam, other folders etc) and it wasn't received. Because I didn't receive that initial email and was concerned that the reservation was not confirmed. I called the hotel directly several days later and they verified the two rooms were reserved so no worries there. I did, however, ask to confirm the two rooms were connecting (which was how the rooms were described when I booked on Suiteness.com). The attendant said he didn't see that they are but would put a "request in" for connecting rooms.
Is that something Suiteness was planning on doing later? I'll email the concierge like you suggest above but wanted to mention this as well in the feedback since the email confirmation doesn't mention connecting rooms, and the hotel staff member I spoke was also unfamiliar with the request.
Thanks again for the quick response to my feedback and for sending the email confirmation.
Jeanna
Suiteness
6 years ago
So glad you received that! In regards to your connecting suites, our team works with the internal team at the hotel to have those connected for you - I have called over and had those arranged with one of their agents already so I apologize for any other information given by the hotel staff member you spoke to!
We guarantee that connection so our team will be following up with them periodically and on your arrival day to ensure all is set.
Please let me know if I can help with anything else for your trip - I've emailed you directly as well!
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Mauvais
Vérifiée par Feefo
6 years ago
Constant communication . To me thats key , first time using
The customer service agent that I was speaking to was consistent was constant and never dropped the ball , to me that is key when using a service for the very first time you want the best definitely...
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SF
Suzanne Fleming
Vérifiée par Feefo
Nashville, TN
6 years ago
Ce que Suzanne Fleming a dit à propos de Suiteness:
Website was very simple to navigate. Took only a few minutes to reserve a room.
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TC
Trusted Customer
6 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Love it
Great booking process, very easy to use and check in was so simple!
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Partager
DL
Dylan Luke
Vérifiée par Feefo
6 years ago
Ce que Dylan Luke a dit à propos de Suiteness:
Good service, but no confirmation
It was good but I never received any sort of confirmation aside from the page on the website. Sending a text or email would be great.
Jeanna
Suiteness
6 years ago
Thanks for booking with us! So sorry about that - I do see our system sent a confirmation email over to the email you used to sign up on Suiteness :) I've gone ahead and re-sent that for you also, please be sure to check all folders in case it went into a folder not normally checked.
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Partager
Mauvais
Vérifiée par Feefo
6 years ago
Great booking site!
Fast and easy
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Partager
MH
Michael Hollis
Vérifiée par Feefo
6 years ago
Ce que Michael Hollis a dit à propos de Suiteness:
Customer satisfaction even when customer made the mistake on booking , my second time with a mistake on the days and you took care of it .
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
