Ce que Trusted Customer a dit à propos de Suiteness:
Make sure the location you are staying at has all the right information. We were to have 2 suites with adjoining rooms, had to wait 1 day for the 2nd suite to be ready. Check in took 45 minutes. ...
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Cherie
Suiteness
9 years ago
Hi Cindy -
Thank you for your feedback and for speaking with me on the phone today.
Currently we are not able to take over the entire travel experience for you - from when you're shopping for a suite to when you're on-site at our hotel partners. If it were up to us, we'd be with you every step of the way. However, even though we are not with you on-site we are available at (415) 857-2359 or concierge@suiteness.com at all times and would love to step in whenever possible to take care of any issues that might arise or even just help you decide where to eat for dinner. Since your stay has since occurred, we've opened the conversation with our hotel partners to look more into this as well as helping us prevent this experience from happening again.
I've reached out additionally to offer a discount towards your next stay for us as an opportunity to make it up to you and create a memorable experience for you.
As a growing start up, we appreciate your business and your feedback and are always interested in what we could do to improve.
Please do not hesitate to reach out to us anytime at (415) 857-2359.
Cherie
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Partager
TC
Trusted Customer
9 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Great service
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Partager
TC
Trusted Customer
9 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Great service but rooms need to be vetted better
They cold vet these rooms better. My first room has a sewage odor and the HVAC did not work on one side.
The replacement room had numerous mystery stains and a bed that sagged so much it was...
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Cherie
Suiteness
9 years ago
Hi Ray -
Thank you so much for your feedback. I am so sorry about your reservation on Suiteness.
The condition is truly unacceptable and we would never want to promise a stay we would not want to enjoy ourselves. We have reached out to our hotel partners to look further into your reservation and to protect the stays of future guests.
In our experience, rates typically increase as check-in dates become closer however since we do not control pricing, they are able to become lower as well. When it comes to our recommendations, we'd rather provide you with a price match in the event of any price decreases instead of being unable to assist if rates increase or availability changes.
Our guest's experiences are always our number one priority. I've reached out personally to offer you a refund on your existing your reservation as well as discount on a future reservation as an opportunity for us to make this up to you.
Thank you so much for your feedback again, and for using Suiteness. Please never hesitate to reach out to us at (415) 857-2359 or concierge@suiteness.com if there's anything we can do to help,
Cherie
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Partager
Mauvais
9 years ago
Great Deals, that are really legit!
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Partager
TC
Trusted Customer
Cupertino
9 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Great Service!
Excellent personalized and prompt service. The rates were better than I could get directly from the hotel or on any of the hotel.com type sites. They even helped me get discount tickets for a show.
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Partager
TC
Trusted Customer
9 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Very easy to work with. The staff were very receptive to helping me schedule thing I wanted to do
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Partager
Mauvais
9 years ago
Site easy to use.
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Partager
TC
Trusted Customer
NY
9 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Great selection of hotels
Site is easy to navigate and search through a great selection of suites at excellent prices.
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Partager
TC
Trusted Customer
9 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
amazing service good results
0
Partager
TC
Trusted Customer
9 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
