No concierge. Check in was long and the room was average
Alexandria Fields
Suiteness
8 years ago
Hello,
Thank you for taking the time to provide us with this feedback!
We're sorry to hear that your experience at the hotel was less than ideal and will be sure to pass this information along to the hotel team so they can work to improve it for future guests.
Customer experience is incredibly importance to us, in fact that's why we provide a personal Suiteness Concierge with every booking to ensure we can help with any issues or questions that may come up during your trip. Please do not hesitate to reach out anytime at (415) 857-2359 if there's anything we can do to help.
We hope that you will consider using Suiteness for your future trips so we can make it up to you!
Alexandria from Suiteness
0
Partager
Mauvais
8 years ago
Taken care of
Communication was first rate. Loved the concierge service. Will use again. Thank you
1
Partager
TC
Trusted Customer
8 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Quick, real help!
The team was really helpful in determining the best suite for my 30th birthday! They were quick to respond and helped me find exactly what I was looking for in no time!
1
Partager
Mauvais
8 years ago
Saved me a ton of time
I tried to locate adjoining rooms or suites in NYC and spent about two hours with no success. Then I came across Suiteness, and within about 10 minutes of online chat I had looked at two options in...
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1
Partager
Mauvais
8 years ago
Great option for reserving adjoining suites at some of the best resorts
The concept of being able to guarantee adjoining suites at some of the best resorts in Vegas is a great hook for us. We have 2 couples travelling together, and enjoy having "shared space" for down...
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1
Partager
TC
Trusted Customer
8 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
Great consumer service
0
Partager
Mauvais
8 years ago
They Found It!
During busy holiday travel time, Suiteness managed to find a family friendly true suite.
0
Partager
Mauvais
8 years ago
Ease of use. Variety of rooms. Great prices and ability to compare locations
0
Partager
TC
Trusted Customer
8 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
It was easy to find a room and the accommodations were affordable, spacious
I didn't have the opportunity to speak to a concierge.
0
Partager
TC
Trusted Customer
8 years ago
Ce que Trusted Customer a dit à propos de Suiteness:
The last day I toll your representative to send me a limo to take me to the airport and she confused it set up for the following day when I called they look like it was not that important that I...
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Jeanna
Suiteness
8 years ago
Hi Ruben - Getting to the airport on time is important, and the Suiteness team ensures each of our guests are taken care of from arrival to check-out. We would never want any of our guests to miss a flight because of us, as we always strive make the check-out process as smooth as possible.
Our team had set the departure limo based on your check-out date, however understand that it was our error that you meant to arrange transportation a day earlier and we are so sorry for this! Upon being notified of our error, our representatives immediately called the transportation company to make sure your ride was on it’s way and you would not miss your flight. We’ve issued a refund on that ride for you as a token of our apology as well.
We are glad that you enjoyed the other limo arrangements we made for your stay, as Customer happiness is of the utmost importance to us. Thank you for using Suiteness and letting us know how we could improve. We hope to help you plan a stay in the future!
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
