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Rointe UK Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

Afficher les 2,654 commentaires

Verified Customer

Vérifiée par Feefo

7 years ago

Ce que Verified Customer a dit à propos de Rointe UK:

Happy days

Very knowledgable and helpful.

Verified Customer

Vérifiée par Feefo

7 years ago

Ce que Verified Customer a dit à propos de Rointe UK:

Simple order process and fast delivery.

Customer Service

Rointe UK

7 years ago

Thanks very much for your review. We appreciate all feedback and are delighted you're happy with your new Rointe heating system.

If you need further assistance, please don't hesitate to contact our Technical Support team on 0203 321 5929.

Kind Regards,

Rointe UK

Mauvais

Vérifiée par Feefo

7 years ago

Easy to install, slim line modern design

I've been installing these for sometime now, ive had very good feedback from my client's. So easy to install and set up, and they look the part as well. Can not fault them, website is easy to use...

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Customer Service

Rointe UK

7 years ago

Thanks very much for your feedback. We're delighted that you and your customers are happy with Rointe heating. If you need further assistance, please don't hesitate to contact our Technical Support team on 0203 321 5929.

Kind Regards,

Rointe UK

Mauvais

Vérifiée par Feefo

7 years ago

Mis-sold on the app

The iOS application is nowhere near as good as the online instruction videos suggested. It is very difficult to navigate and open doesn't work.

Customer Service

Rointe UK

7 years ago

Thanks for your review and comments. We're sorry you're having difficulty. We have had some issues with a recent update to the app, therefore we recommend you contact our Technical Support team if you have specific issues with pairing, opening or creating installations as they will be able to help you. We're sorry for the inconvenience.

Kind Regards,

Rointe UK

Verified Customer

Vérifiée par Feefo

7 years ago

Ce que Verified Customer a dit à propos de Rointe UK:

Great Job

Exactly what I wanted. So far, I cannot fault the product, packaging, instructions or website

Customer Service

Rointe UK

7 years ago

Thanks for your review. We're delighted you're happy with your heating system. If you need further assistance at any point with your Rointe product, please don't hesitate to contact us on 0203 321 5929.

Kind Regards,

Rointe UK

Verified Customer

Vérifiée par Feefo

7 years ago

Ce que Verified Customer a dit à propos de Rointe UK:

Very poor customer service, latest iPad app will not work on older iPads, plus when it does work on other phones it can't control panel colour like it used to on the old app, plus we've had to have a...

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Customer Service

Rointe UK

7 years ago

Thanks for your comments. We're sorry you haven't had a good experience with us and we'd like to apologise.

Our latest app update has had some issues, which we have now fixed. If you are still experiencing issues, please can you check the following:

1. Your Wi-Fi network is at least 2.4 Ghz or higher. The app/product won't work properly unless the network is at least this.

2. Your firmware is updated on the product itself. It needs to be version 53 or higher. You can check your firmware and update it by following this video and instructions. Video: https://youtu.be/9SRwU4Tz4aw.

3. Your product is connected to Wi-Fi and paired correctly. You might want to call our Tech Support team for this one to help with pairing. You can manually unlock your radiators on the control panel of the product itself. To do this press and hold the + and - keys on the radiator itself for at least 30 seconds. This will turn the radiator off and then you can turn it back on again unlocked. Please be aware that this will delete all programming in the radiator however, but it will be unlocked so you can connect to the app.

4. You delete and then reinstall the app and update it to the latest version. We launched a new release on Friday which should have fixed changing the colour screen.

If you still experience issues after the above, then please call our Tech Support on 0203 321 5929. They will be able to talk through the issues you're having and try to solve the problem via the phone. The department is open Monday to Friday from 07:30 until 17:30.

Kind Regards,

Rointe UK

Mauvais

Vérifiée par Feefo

7 years ago

Médias téléversés

Voir tous les médias (1)

Doesn't work!

Fed up of entering Product References and Serial Numbers to be told "Error: This product doesn't exist."

Rointe Heating UK

Rointe UK

7 years ago

Thanks for your comments. We're really sorry you're having trouble with the registration process. We are aware that this is complicated and has some issues, but we're working on a new website with a completely different registration and product guarantee process, which we hope will alleviate these problems.

I can see you've successfully registered one D Series 3 element radiator. Please can you send your product ref and serial numbers along with proof of purchase to support@rointe.co.uk and we can manually add the rest for you?

Thanks!
Rointe UK

Mauvais

Vérifiée par Feefo

7 years ago

Poor support

Bought the D series heater with WIFI as I'm away from my flat frequently and want to be able to control the heating. First heater delivered had an oil leak. Second one keeps jumping out of wifi and...

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Rointe Heating UK

Rointe UK

7 years ago

Thanks for your feedback. We're sorry you've had a bad experience with us and we'd like to apologise.

We have had an issue with our latest app update, which could be causing the issues with the Wi-Fi. Please can you check the following:

1. Your Wi-Fi network is at least 2.4 Ghz or higher. The app/product won't work properly unless the network is at least this.

3. Your product is connected to Wi-Fi and paired correctly. You might want to call our Tech Support team for this one to help with pairing.

Kind Regards,

Rointe UK

Verified Customer

Vérifiée par Feefo

New Forest

7 years ago

Ce que Verified Customer a dit à propos de Rointe UK:

Perfect for my log cabin office

Rointe Heating UK

Rointe UK

7 years ago

Thanks very much for your feedback. We're delighted you're happy with your new Rointe heating product. If you need further assistance, please don't hesitate to contact us on 0203 321 5929.

Kind Regards,

Rointe UK

Mauvais

Vérifiée par Feefo

7 years ago

Brilliant

Everything we expected and more, will certainly be buying again at some stage

Rointe Heating UK

Rointe UK

7 years ago

Thanks very much for your kind review. We're delighted that you're happy with your new Rointe heating system. If you have any further queries, please don't hesitate to call us on 0203 321 5929.

Kind Regards,

The Rointe UK team

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