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Rointe UK Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

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Mauvais

Vérifiée par Feefo

2 years ago

Good upto now

Customer Service

Rointe UK

2 years ago

Thank you so much for your review. Please, if you have any question contact our technical support team at 0203 321 5929 or support@rointe.co.uk Have a nice day!

Mauvais

Vérifiée par Feefo

2 years ago

Excellent service,product is working well

excellent service throughout, ordered via Aircon Centre, Walsall, delivered within 48 hours. Helpful courier, easy to installed.

Customer Service

Rointe UK

2 years ago

Thank you so much for your review. Please, if you have any question contact our technical support team at 0203 321 5929 or support@rointe.co.uk Have a nice day!

frenkli23

Vérifiée par Feefo

2 years ago

Ce que frenkli23 a dit à propos de Rointe UK:

Great costumer service

Customer Service

Rointe UK

2 years ago

Thank you so much for your review. Please, if you have any question contact our technical support team at 0203 321 5929 or support@rointe.co.uk Have a nice day!

larlord

Vérifiée par Feefo

Dundalk Ireland

2 years ago

Ce que larlord a dit à propos de Rointe UK:

WARRANTIES ARE MEANINGLESS.

Unit under developed a fault - I reported it on 26th October. Customer support immediately accepted fault was covered by warranty and undertook to send out engineer to repair the unit. Three...

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Customer Service

Rointe UK

2 years ago

Hello! We're sorry for any inconvenience caused. I've sent your contact details to our support team to solve your problem as soon as possible. This is an unusual situation so perhaps there must be a problem with the installer. We will solve it right away. Thank you so much!

Customer Service

Rointe UK

2 years ago

Good afternoon, We apologise for what happened. In our system, the technician's management appears to us as completed, as we let you know. We have not heard from you subsequently, so we understood that the problem was solved. We will contact you and the technician today to clarify this situation.

timmins135

Vérifiée par Feefo

2 years ago

Ce que timmins135 a dit à propos de Rointe UK:

Brilliant . Well improved in our bedroom. Very pleased. Would recommend to anyone. May invest in another one for one other bedroom.

Customer Service

Rointe UK

2 years ago

Thank you so much! We hope you enjoy your product. If you have any question please contact our technical support team at 0203 321 5929 or support@rointe.co.uk Have a nice day!

Mark Couch

Vérifiée par Feefo

2 years ago

Ce que Mark Couch a dit à propos de Rointe UK:

A quality product with energy saving features. Overall very pleased.

My order went through efficiently and the radiators were delivered promptly and professionally by their provider. I'm delighted with the radiators they are simple to install and not too difficult to...

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Customer Service

Rointe UK

2 years ago

Hello Mark! You can change the limits of the modes that you have in your App. The recommended limits are from 18°C to 21°C but feel free of changing them. If you have any question please contact our technical support team at 0203 321 5929 or support@rointe.co.uk Thank you so much for your review!

Mark Couch

2 years ago

I appreciate the response but if you check the app controls you will see the minimum comfort setting is only 19°C, I would post a screenshot but it's not possible in this communication.

Customer Service

Rointe UK

2 years ago

Hello Mark! If you want to set a lower temperature you need to use the Eco Mode. The Confort Mode has a minimum temperature of 19. The Eco Mode offers you the possibility of setting you temperature range between 7º to 18,5º in the D Series range. I hope you find this information useful. If you have any question please contact our technical support team at 0203 321 5929 or support@rointe.co.uk Thank you so much for your review!

Mark Couch

2 years ago

I am aware of the Eco mode. The point I am trying to get through is Rointes own recommendations is to set a minimum "comfort" temperature of 18°C and yet it isn't possible. The 24 hour programming only allows for setting temperatures using Eco/Comfort/Off i.e. the temperatures preset for each value, so as a program the comfort setting can only be set at a minimum of 19°C. It would make sense to allow us, the customer, to choose our own preference for a minimum setting rather than being restricted.

spendale

Vérifiée par Feefo

2 years ago

Ce que spendale a dit à propos de Rointe UK:

FIRST CLASS

Customer Service

Rointe UK

2 years ago

Thank you so much for your review! Please, if you have any question contact our technical support team at 0203 321 5929 or support@rointe.co.uk Have a nice day.

Adrian

Vérifiée par Feefo

Cumbria

2 years ago

Ce que Adrian a dit à propos de Rointe UK:

Product good (so far), service not so

I'm impressed with the radiator. It is certainly substantial at 25 kg for the 1200 Watt version. I like the way it doesn't get over-hot like my old oil filled rad (not Rointe) did. Not so...

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Customer Service

Rointe UK

2 years ago

Thank you so much for your review! Our support team has contact you. If you have any more question please contact our technical support team at 0203 321 5929 or support@rointe.co.uk

Adrian

2 years ago

Thanks for your reply. I have still received no reply to my Contact Form questions, although it has only been one month!

Customer Service

Rointe UK

2 years ago

Hello! The 08/01 our technical support team told as that they had contacted you. Unfortunately there is nothing that we can change about your request at the moment. Thank you!

Ian Daish

Vérifiée par Feefo

2 years ago

Ce que Ian Daish a dit à propos de Rointe UK:

Yes, I would buy from them again!

Customer Service

Rointe UK

2 years ago

Thank you so much for your review! We hope you enjoy your product. Please, if you have any question contact our technical support team at 0203 321 5929 or support@rointe.co.uk Thank you!

stevewilson

Vérifiée par Feefo

Peterborough

2 years ago

Ce que stevewilson a dit à propos de Rointe UK:

Stylish and effective heating.

I have had 3 excellent heaters installed. They keep my flat lovely and warm. However the towel-rail is impractical and does not work. It is programmed correctly but the heating never comes on. It...

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Customer Service

Rointe UK

2 years ago

Thank you so much for your review! Maybe your towel rail wasn't the correct size to heat your room up. If you have any question please contact our technical support team at 0203 321 5929 or support@rointe.co.uk Thank you!

stevewilson

2 years ago

My bathroom is tiny BUT I do not leave the heating on 24/7. Your equipment is excellent.

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