Thank you for taking the time to share your feedback regarding your recent river cruise. We appreciate you highlighting the efficiency of the baggage service. We are very sorry to hear about the inconvenience caused by your suitcase not arriving with you as expected, and we understand how frustrating this must have been. We also note your comments regarding the entertainment onboard and will certainly take this on board as we continue to refine our onboard experience. We hope that despite this issue, you were able to enjoy your time with us and we look forward to welcoming you back for your next adventure to Budapest.
The representative was very friendly however I realised on the boat that other guests had got it for a lot cheaper even though we booked the early bird rate
Riviera Travel
Riviera Travel
7 days ago
Thank you for taking the time to share your experience with us. We are pleased to hear that you found our representative to be friendly. We appreciate your feedback regarding pricing and if this is the case our Price Promise will come into effect
Évaluations des produits
Riviera Travel
Riviera Travel
7 days ago
Thank you for taking the time to share your feedback on your recent Highlights of the Douro Valley & Salamanca River Cruise. We're sorry to hear that the food did not meet your expectations and that the cabin size was a disappointment for you. Cabin sizes are detailed on our website. We appreciate you letting us know about your experience.
Good telephone communications. Knowledgeable people
Riviera Travel
Riviera Travel
7 days ago
We are delighted to hear that you had a positive experience with our telephone communications and found our team to be knowledgeable. Thank you for your valuable feedback.
Évaluations des produits
Riviera Travel
Riviera Travel
7 days ago
We are delighted to hear that you enjoyed your tour, and it's wonderful that you found our tour guides and hotels to be excellent. We are also pleased that you had such a positive experience with the safaris and local guides. We appreciate your feedback regarding the number of flights and security checks.
Amy changed were well documented by riviera. The staff on the boat were excellent
Riviera Travel
Riviera Travel
7 days ago
We are so pleased to hear that the changes were well documented and that you had such a positive experience with our onboard staff. It's wonderful to know they made your trip so enjoyable.
Évaluations des produits
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Riviera Travel
Riviera Travel
7 days ago
We are so pleased to hear that you had a brilliant and holiday with us. It sounds like you thoroughly enjoyed your time on the Dubrovnik, Split & Jewels of the Dalmatian Coast Yacht Cruise.
ersion:
The staff on board were perfect. You could see how hard they work, long hours and covering every department with a smile.
The bar staff in particular were amazing - friendly, fast and always...
Excellent all round
All aspects covered to make a wonderful holiday from the staff , food , excursions and the fabulous Thomas Hardy ship
Riviera Travel
Riviera Travel
7 days ago
Thank you for your wonderful feedback. We are delighted to hear that you had such an excellent holiday with us and that all aspects, from the staff and food to the excursions and the Thomas Hardy ship, contributed to making it a wonderful experience. We truly appreciate you sharing your positive experience.
Évaluations des produits
Riviera Travel
Riviera Travel
7 days ago
We are so pleased to hear that your Burgundy, the River Rhône & Provence Cruise was an excellent experience from start to finish. It's wonderful to know that you found the Thomas Hardy beautiful, spacious, and clean. We are also delighted that our staff, including Momo, Barbara, Georgi, Tony, and Andre, along with your tour guides, made your journey so special. We appreciate you sharing your feedback.
Date de l'achat : 12/08/2026
0
Partager
Mauvais
Vérifiée par Feefo
8 days ago
No issues. Straight forward. The person who I spoken to was very helpful.
Riviera Travel
Riviera Travel
7 days ago
Thank you for your kind words. We're delighted to hear that you had a positive experience and found our service to be straightforward and helpful.
Évaluations des produits
Riviera Travel
Riviera Travel
7 days ago
We are so pleased to hear that you enjoyed your Seine, Paris and Normandy River Cruise and that you savoured the opportunities to explore the destinations, sample the regional food and drink, and enjoy the onboard entertainment. Thank you for your recommendation.
Date de l'achat : 04/08/2026
0
Partager
MA
Margaret Ann
Vérifiée par Feefo
GBR
9 days ago
Ce que Margaret Ann a dit à propos de Riviera Travel:
Thank you for taking the time to share your feedback about your recent experience with Riviera Travel. We are delighted to hear that you had such a positive experience.
Évaluations des produits
Riviera Travel
Riviera Travel
8 days ago
Thank you for taking the time to share your feedback on your Douro, Porto & Salamanca River Cruise. We're delighted to hear that you found the scenery amazing and the trips interesting. We appreciate you bringing your dietary experience to our attention regarding the dessert options for your condition, and we will certainly pass your comments on to our culinary team for their consideration.
Date de l'achat : 06/08/2026
0
Partager
PB
Patricia Bilby
Vérifiée par Feefo
GBR
9 days ago
Ce que Patricia Bilby a dit à propos de Riviera Travel:
Excellent
Riviera Travel
Riviera Travel
8 days ago
We are so pleased to hear that you had such a positive experience with us. Thank you for taking the time to share your feedback.
Évaluations des produits
Riviera Travel
Riviera Travel
8 days ago
We are absolutely delighted to hear about your brilliant river cruise experience. It's wonderful that you found your cabin, the food, and our staff to be excellent. We are also pleased that booking your holiday was easy and that your queries were answered quickly and efficiently. We truly appreciate your kind words and are so glad you're looking forward to your next holiday with us. We can't wait to help you plan your next adventure!
We had asked for possible pre or post cruise stays at the time of booking, but this seemed to be overlooked as the next we heard was when we were given the fight details, and then to change these...
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Riviera Travel
Riviera Travel
9 days ago
We appreciate you taking the time to share your feedback regarding your recent experience. We understand your concerns about the pre or post-cruise stay arrangements and the associated costs.
RO
Roy
9 days ago
The response does not actually address the issue, in that we had asked for a pre/post stay costing at the time of booking, and in our view this had been overlooked. When we raised this again once we received the flight details, the costings were prohibitive.
Évaluations des produits
Riviera Travel
Riviera Travel
9 days ago
We are so pleased to hear that you had such a wonderful experience on your cruise. It sounds like you thoroughly enjoyed the itinerary, especially the visits to the Roman antiquities and the vineyards with wine tasting. We are also delighted that you found the food on board to be great.
Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les récipiendaires sont désignés sur la base des évaluations qu'ils reçoivent de leurs clients.
Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.
Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.