Riviera Travel Évaluations

We are so pleased to hear that you experienced excellent service from both Riviera Travel and the Maritim hotel. We appreciate you taking the time to share your feedback with us.

Thank you for your wonderful feedback. We are delighted to hear that you found the service on board exceptional and that our team's friendly, polite, and professional approach contributed to an enjoyable cruise experience.

Thank you for your wonderful feedback! We're so pleased to hear that you had an excellent experience and that we couldn't have done more for you.

It's wonderful to hear that you had such a positive experience with your tour manager. We're delighted to know she provided you with the right amount of information to ensure you knew what to expect each day.

Thank you for taking the time to share your experience. We are delighted to hear that our staff were able to provide helpful assistance with your queries and that our ring back service has been beneficial.

Thank you for taking the time to share your comments. We regret to to learn that your outbound journey did not start as anticipated, which you found to be stressful. Please be assured that your comments have been shared with our partnered supplier for review and consideration.

Thank you for sharing your feedback. We are sorry to hear that you found the information regarding the locations of where to meet your transfer reps, confusing and that your first rep did not have a list of names or details of the number in your group. As we're always striving to enhance our guests' experiences your comments have been shared with our partnered supplier for review.

We are so pleased to hear you enjoyed your experience with us and that our crew provided you with excellent and friendly service. It's wonderful to know that the thoughtful arrangement for brunch and afternoon tea on the Spoon Boat was appreciated, especially given your flight timings, and that you found the food and drinks to be plentiful. We're also glad the central position in Budapest allowed for easy access to last-minute sightseeing.

We are so pleased to hear you found your experience to be close to perfection. It's wonderful to know you cannot fault it at all.

We were sorry to learn that the airline amended your pre-booked seat allocation. We appreciate how disappointing this can be, particularly when seats have been carefully selected and paid for in advance to enhance comfort and confidence throughout the journey. Whilst we understand your frustration, airlines reserve the right to reassign seats at their discretion for operational, safety, security, or aircraft configuration reasons. Unfortunately, these changes can occur at short notice and are made solely by the airline, meaning they are outside of Riviera Travel's control. We recognise that this may have caused inconvenience and detracted from your travel experience, and we regret any disappointment this unexpected change may have caused. However, as the airline's conditions of carriage permit such amendments, seat allocations cannot be guaranteed, even after they have been confirmed and paid for.