Riviera Travel Évaluations

Thank you for sharing such positive feedback about your recent travels with us. We always strive to provide seamless experiences from start to finish, and we are very glad to know we met your expectations.

Thank you for taking the time to share your five-star rating with us. We are delighted to know you had such a positive experience and we look forward to welcoming you aboard again soon.

Thank you for choosing us for your travels over the years and for sharing such positive feedback about your experiences. We are delighted to hear that you have consistently enjoyed your journeys with us and appreciate you highlighting our charitable donation scheme.

Thank you for your review. We are sorry to hear that you experienced issues with the hot water during your stay at the Carlos V Hotel in Alghero, particularly as this was not resolved until the final day of your holiday. Should you wish this matter to be investigated further, please write to our Guest Relations team with full details of your experience. Upon receipt, they will review your concerns and provide a response within 28 days, in line with ABTA guidelines.

Thank you for sharing your feedback with us. We are delighted to hear that our team provided you with such a positive experience.

Thank you for your review. We are sorry that your experience did not meet your expectations, particularly in comparison to your previous holiday with us. We can see that you initially requested a change to your flights due to the inbound flight timing. Unfortunately, following this amendment, the revised flight schedule was subsequently changed by the airline at a later stage. Whilst we appreciate the frustration this caused and apologise for the inconvenience, airline schedule changes are outside of Riviera Travel's control and are determined directly by the airline. We nevertheless regret the disappointment caused and thank you for taking the time to share your feedback.

Thank you for your 5* rating

Thank you for your 4*Review ! We are delighted to hear that you enjoyed such wonderful service throughout your time on board and ashore. It is always rewarding to know that our hardworking onboard team members and local guides helped make your journey so memorable.

Thank you for your review. We note your comment regarding not receiving all of your documentation. Our records show that your travel documents were emailed to you approximately three weeks prior to departure. If there was a specific document you were unable to access or did not receive, please provide further details and we will be happy to review this further.

Thank you for your review. We are delighted to hear that you had a brilliant trip to Krakow and that you appreciated being met by a representative at the airport, the pre-holiday contact, and the well-organised transfers. It is also pleasing to know that you found your hotel comfortable and the representative pleasant and informative. We are sorry, however, to read of your disappointment with the legroom on your return flight. Whilst we are pleased that you found the seating on your outbound flight comfortable, aircraft seating configurations vary and are determined by the airline. We regret any discomfort caused on your journey home and thank you for taking the time to share your feedback.