Excellent service from all staff on board. They obviously take pride in their work and are always polite and cheerful
Riviera Travel
Riviera Travel
1 month ago
Hello,
We are so pleased to hear that you had an excellent experience with our onboard staff. It's wonderful to know that their hard work and cheerful demeanour contributed positively to your time with us.
Kind regards,
Riviera Travel
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
Hello,
We are delighted to hear that you had such a brilliant holiday aboard a fabulous ship with great staff and delicious food. It's wonderful to know that you enjoyed the good choice of excursions, which were well planned and very interesting, as well as the beautiful scenery and peaceful sailing. We are so pleased you found the experience fantastic!
Kind regards,
Riviera Travel
Hello,
Thank you for taking the time to share your positive experience. We are delighted to hear that our service was excellent.
Kind regards,
Riviera Travel
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
Hello,
It's wonderful to hear that your first cruise experience with Riviera Travel was such a positive one. We are delighted that you found the MV Felicita to be beautifully clean and well-maintained, and that the Captain and his crew provided proficient and friendly service, making you feel like part of a family. We're also pleased that the onboard chef created wonderful meals despite the compact kitchen. It's fantastic to know that Martese, your tour manager, was fantastic and ensured your holiday ran smoothly with a good balance of relaxation and excursions. We truly appreciate you highlighting the contribution of your fellow passengers in making your holiday so special, and we're thrilled you are already planning your next Riviera adventure.
Kind regards,
Riviera Travel
We are absolutely delighted to hear that you had such a wonderful experience with us. Thank you for your fantastic feedback.
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear that you had such an exceptional holiday with us on our Rhine Cruise to Switzerland. It is wonderful to know that the itinerary was well-planned, and that our staff and the MS Oscar Wilde contributed to making your first river cruise exceed your expectations. We truly appreciate you sharing your positive experience.
Hello David,
Thank you for your feedback. We're glad to hear you found it easy to talk to us about your holiday.
Kind regards,
Riviera Travel
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
Hello David,
We appreciate you taking the time to share your feedback on the Malta Uncovered holiday. We're glad to hear you enjoyed your trip, and we're sorry to hear that the timing of your arrival and the duration of your first day weren't ideal for you. We also note your suggestion regarding additional recommendations for free time. Your insights are valuable as we continually strive to enhance our holiday experiences.
Kind regards,
Riviera Travel
We're so glad to hear you had a positive experience with us. Thank you for sharing your feedback!
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear you had a good break on Lake Garda and enjoyed your hotel and its location. We appreciate you sharing your feedback regarding the airport transfers, and we regret that this aspect of your holiday did not meet your expectations.
We are delighted to hear that you had such a positive experience and that our staff made such a great impression. It's wonderful to know that their efforts contributed to your enjoyment.
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
It's wonderful to hear that you loved your whole experience on The Blue Danube River Cruise, and that you found the food and service to be amazing! We are so pleased that you enjoyed your trip overall. We appreciate you taking the time to share your feedback regarding your room view, the top decking service, and the sunbeds. We also note your comments about the lack of acknowledgement for your birthday celebration, and we thank you for bringing these points to our attention.
Thank you for your wonderful feedback! We're delighted you had such a positive experience with our service.
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
It is wonderful to hear that you had such a memorable experience on board the Douro Elegance for your first river cruise. We are delighted that you enjoyed the food, wine, and company, and that the excellent staff and crew contributed to your enjoyment. We appreciate you sharing your positive feedback and are thrilled that you have booked another cruise with us.
The holiday was very good everything very well organised as usual with Riviera.
As mentioned before our Tour Manager Scott was also very good. Excellent organisational skills, knowledgeable and...
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Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear that you had a very good holiday and that everything was well organised. It is wonderful to know that our Tour Manager, Scott, also provided an excellent experience with his organisational skills, knowledge, and care. We appreciate you sharing your positive feedback with us.
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
We're sorry to hear that your initial hotel stay in Oslo didn't fully meet your expectations, particularly regarding the room's location and condition. We appreciate you sharing your feedback about the window and the surrounding area. It's good to know that you found the breakfast there to be excellent, and that your stays in Voss and Bergen were more positive experiences. We note your comments on the breakfast in Bergen.
Date de l'achat : 05/07/2026
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MA
Mary
Vérifiée par Feefo
GBR
1 month ago
Ce que Mary a dit à propos de Riviera Travel:
Frequent communications and easy to follow instructions
Riviera Travel
Riviera Travel
1 month ago
Thank you for rating our customer service 5/5.
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
We're delighted to hear that you the thought the ship was beautiful and well presented and the Ports were delightful with plenty of restaurants to choose from.
Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les récipiendaires sont désignés sur la base des évaluations qu'ils reçoivent de leurs clients.
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.