Ce que Joanne Campbell a dit à propos de Riviera Travel:
Excellent. All staff were knowledgeable and listened to requirements. They eased any reservations I may have had about some of the organised trips.
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* review!
It's fantastic to hear that you had such an excellent experience with our team. We are delighted that our staff were knowledgeable and attentive to your needs, and that they were able to help alleviate any reservations you had about the organised trips. Thank you for sharing your positive feedback.
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
Thank you for your wonderful review!
We are delighted to hear that you found your cruise to be an amazing experience and that the scenery along the Douro River was enchanting. It's wonderful to know that this was a memorable first cruise for you. We appreciate you sharing your observations regarding the suitability for those with mobility issues and the nature of the terrain.
A little disorganised at times with poor information but overall good. One days destination was changed on the cruise and the alternative was a very poor substitute. We felt like we had lost a day's...
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Riviera Travel
Riviera Travel
1 month ago
Thank you for your review. We ARE delighted to hear that you enjoyed your cruise overall and that the service onboard was very good.
We are sorry that the itinerary change was disappointing for you. Please be assured that any alterations to the planned programme are only made when necessary due to circumstances beyond our control. We understand how frustrating it can be when a destination you were looking forward to visiting is replaced, and we are sorry that the alternative did not meet your expectations.
We also appreciate your comments regarding the atmosphere amongst the crew and will ensure this feedback is shared with the relevant team.
Thank you again for taking the time to share your experience, and we hope to welcome you on another Riviera holiday in the future.
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback on our Burgundy, the River Rhône & Provence Cruise. We are delighted to hear that you had a wonderful experience and found the Thomas Hardy to be a beautiful and relaxing way to travel. It's lovely to know you enjoyed the pace of the cruise, the opportunity to meet new people, and the balance between excursions and free time.
We hope you continue to choose Riviera Travel for your future holidays.
Date de l'achat : 12/07/2026
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EL
Elizabeth
Vérifiée par Feefo
ITA
1 month ago
Ce que Elizabeth a dit à propos de Riviera Travel:
Excellent service. Very helpful & easy to contact . Good communication
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* feedback!
We are delighted to hear that you found our service to be excellent. It's great to know that our team was helpful, easy to reach, and that you experienced good communication throughout. We appreciate you taking the time to share your positive feedback.
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
Thank you for your wonderful review. We’re delighted to hear you had such a fabulous holiday and enjoyed the excursions. It's especially lovely to know that Matt's knowledge and guidance helped make your experience even more memorable. We will be sure to pass on your kind comments to him.
We hope to welcome you on another Riviera holiday soon.
Booking , transfers, attentiveness and overall service was excellent.
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* review.
We are delighted to hear that you had such an excellent experience with your booking, transfers, attentiveness, and overall service
We hope to welcome you again in the future.
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
Thank you for your wonderful review.
We are delighted to hear that you had such an excellent experience on the Riviera Rose, from the comfortable rooms and quiet air conditioning to the delicious food and excellent service in the restaurant. It's fantastic to know that the excursion to Salamanca was a highlight and that our staff were so friendly and attentive. We are also pleased that your travel arrangements worked perfectly and that you thoroughly enjoyed your cruise.
The service was good although customer service was slow to respond to a query. I would have liked more information as to the reasons some decisions were made regarding the changes in our itinerary.
Riviera Travel
Riviera Travel
1 month ago
Thank you for your review. We're delighted to hear that you enjoyed the ship, found the staff attentive, and appreciated the food and overall river cruise experience.
We are sorry, however, that you felt customer service was slow to respond to your query and that you would have liked more information regarding the itinerary changes. We appreciate your feedback and understand how important clear communication is when alterations are necessary. Your comments have been noted and will be shared with the relevant teams as we continue to enhance our guests' experience.
We hope to welcome you on another Riviera holiday in the future.
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* feedback .
We are delighted to read your review following your recent Rhine Cruise to Switzerland. It is wonderful to hear that you found the Riviera Resplendence immaculate and that the new furnishings were to your taste. We are pleased that your cabin was spacious and comfortable, and that you were satisfied with the amenities provided. Thank you for your kind words about our attentive and friendly staff, and we are glad you enjoyed the various dining options and venues available.
We hope to welcome you again in the future.
Date de l'achat : 11/07/2026
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Partager
Mauvais
Vérifiée par Feefo
1 month ago
Very efficient and friendly
Riviera Travel
Riviera Travel
1 month ago
Thank you for your wonderful 5* review!
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* review!
We are delighted to hear that you found the locations lovely, the history interesting, and the itinerary varied on your recent journey. It's wonderful to know these aspects contributed positively to your experience.
Impeccable service from when we booked until our cruise finished.Friendlystaff in all departments, couldn't do enough for you.Celebrated a birthday during the cruise was delighted to receive a card...
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Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* review !
We are so pleased to hear that you had an impeccable experience with us from booking to the end of your cruise. It's wonderful to know that our friendly staff in all departments were able to assist you and that you felt well looked after. We are also delighted that we could help make your birthday celebration extra special with a card and cake; we love to go the extra mile for our guests.
Évaluations des produits
Médias téléversés
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Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* review.
We are so pleased to hear that your Burgundy, the River Rhone & Provence Cruise was perfect from beginning to end. It's wonderful that you found the service impeccable, the on-board facilities first-class, and the scenery amazing. We are also delighted that our tour guides contributed to a brilliant experience and that you felt it was great value.
The booking, information and tour guides were great
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback. We are delighted to hear that you found the booking process, information provided, and our tour guides to be great. We appreciate you choosing Riviera Travel.
Évaluations des produits
Riviera Travel
Riviera Travel
1 month ago
Thank you for your review. We’re delighted to hear that you enjoyed the hotels, food, tours, guides, and the support of your tour manager throughout the trip.
We are, however, very sorry to learn that your return journey did not reflect the high standard of the rest of your holiday. Unfortunately, airline schedules and operational arrangements can occasionally change after booking, and delays can occur due to circumstances outside Riviera's control. We completely understand how frustrating it must have been to experience multiple flight delays, resulting in a much later arrival home and disruption to your onward travel plans.
We appreciate that this disappointing end to an otherwise excellent holiday has left you feeling concerned about your upcoming trip in October. While airlines and airports can sometimes face unforeseen operational issues, please be assured that we always work with our travel partners to provide the best possible arrangements for our guests
Thank you for your 5* review !
It's wonderful to hear how much you enjoyed your time with your guide, Matt, and that you found the hotels to be great. We're also pleased that your experience was seamless, and we appreciate you sharing your valuable feedback with us. We look forward to welcoming you back for another memorable trip.
Date de l'achat : 15/07/2026
0
Partager
Mauvais
Vérifiée par Feefo
1 month ago
First class service
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* review!
We are delighted to hear that you experienced first-class service with us. It's wonderful to know that we met your expectations.
Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les récipiendaires sont désignés sur la base des évaluations qu'ils reçoivent de leurs clients.
Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.
Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.