Riviera Travel Évaluations

Thank you for your wonderful feedback. We are delighted to hear that you enjoyed exploring the rich culture and stunning highlights of Andalusia, and that the balance of the itinerary and our guidance met your expectations.

Thank you for your review. We were very sorry to read of your disappointment following the curtailment of your cruise after the vessel made contact with the river bed. We fully appreciate how upsetting it must have been to have your holiday unexpectedly cut short. We note your comments regarding the refund offered and your view that it did not adequately reflect the impact the curtailment had on your overall holiday experience, particularly as a number of the included excursions were scheduled for the latter part of the itinerary. As the flights were provided, these were not taken into consideration when calculating the refund. Following the incident, a review was conducted by our Senior Management Team, who concluded their assessment in line with the refund offered. We were, however, sorry to note your dissatisfaction with the outcome of your discussions with ABTA and the claims process that followed.

Thank you for sharing your experience with us. We are thrilled to hear that you enjoyed such a memorable holiday exploring Marrakesh and The Atlas Mountains, and that our team helped make your time with us so enjoyable. We very much hope to welcome you again in the future.

Thank you for your review. We are sorry to hear of your concerns regarding coaches and guides not arriving as expected, and the overall organisation of the tour. To enable us to investigate these matters fully, please write to our Guest Relations team with details of the issues experienced. Upon receipt, we will conduct a thorough review and provide a response in line with ABTA guidelines, normally within 28 days.

Thank you for taking the time to share your review. We are pleased to hear that you found the holiday to be well organised and that it delivered on the expectations set out in the brochure. It is also wonderful to know that you enjoyed the food at the hotel. We were, however, sorry to note your comments regarding the condition of the rooms, particularly the bathrooms, which you felt would benefit from refurbishment. We also note your concerns regarding the standard of fire safety at the hotel, which you advise have been raised separately. The safety and wellbeing of our guests is paramount. As yet, we have not had sight of this correspondence. Should you wish to formally raise your concerns with our Guest Relations Team, they will investigate the matter and respond within 28 days, in line with ABTA guidelines.

We are delighted to hear that you enjoyed such a well-organised holiday and appreciated the support from our team, tour manager, and driver, along with the wonderful accommodation provided.

Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed a well-organised holiday with such wonderful accommodation and guidance.

Thank you for sharing your feedback with us regarding your recent river cruise. We are delighted to hear that you enjoyed the wonderful excursions, dining, and the service provided by our team. At the same time, we acknowledge your disappointment regarding the accommodation change during your journey, and we appreciate your constructive comments as we continually strive to improve our guest experience.