Comment les avis de Feefo sont-ils recueillis?

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Professional Academy Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

Mauvais

7 years ago

Fantastic experience completing my studies. Great professionalism.

Highly recommended. Better for the experience.

Kamilla

Professional Academy

7 years ago

Thank you for the positive feedback. We're delighted you've enjoyed studying the course!

Évaluations des produits

Date de l'achat : 23/08/2017

1

MT

Michael Trevethan

7 years ago

Ce que Michael Trevethan a dit à propos de Professional Academy:

Good customer service throughout the course

Kamilla

Professional Academy

7 years ago

Thank you Michael! We're delighted you're enjoying studying with us and happy you've enrolled on another module. Best wishes, Kamilla

Évaluations des produits

Date de l'achat : 21/05/2019

0

Mauvais

7 years ago

Poor service with little consideration for student needs.

I found all aspects of the service to be quite poor. The customer care was insufficient with little advice and guidance on the administrative side of taking the course. A prime example of this are...

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Kamilla

Professional Academy

7 years ago

I'm sorry to hear you feel the service has been poor and that there wasn't sufficient advice and guidance provided. I can't find any communication from you expressing your concern whilst you were studying the course. We had several exchanges last year where I assisted you with various questions, including the EAR process, and at the time you seemed happy and didn't express any concerns at all. I have already acted upon your feedback regarding the location of the reasonable adjustment form and the whole section with the CIM forms is now in the top section on the General Resources page. I have also re-labelled the tab for further clarity. We appreciate all feedback and will always do our best to improve when something isn't quite right, but we rely on our students to share their thoughts with us. This was a very easy thing to address and I do actually think that we are really good at acting upon any suggestions on how to improve or any issues that need addressing.

Évaluations des produits

Kamilla

Professional Academy

7 years ago

I am surprise to see this feedback as I can't find any previous comments or any completed workshop feedback from you indicating your dissatisfaction. Neither have I found any communication from you regarding issues with your support tutors. If you would like to get in touch directly and give me some more details then I would really welcome the opportunity to look into this further. Our study guides are written against the syllabus provided by CIM, but as the assessments change each board they will not always cover the topics that CIM have chosen for the assignment. We do not expect everyone to like our layout as that's based on personal preference, however, we will double our efforts to proofread our new study guides when the revised syllabus is launched. I have to say that you clearly did very well with your studies despite the issues you've stated and I would like to congratulate you on completing the course successfully. Kind regards, Kamilla

Date de l'achat : 28/06/2018

1

Mauvais

7 years ago

Good, Helpful and efficient

I found them to very very helpful when I needed advise on exams and when deciding which course to enrol on.

Estelle

Professional Academy

7 years ago

Thanks for great feedback, we're thrilled to hear you found Professional Academy very helpful. Kind regards, EN

Évaluations des produits

Date de l'achat : 12/07/2018

0

TC

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de Professional Academy:

Unclear e.g.pay for course but then have to book onto the course even though youve paid for it already. This was not communicated properly

Kamilla

Professional Academy

7 years ago

Hi Elena, I'm sorry to hear you feel the information about the course activation wasn't clear enough. Our flexible approach allows you to purchase a module/course and then pick the workshop(s) that you wish to attend. The module/course activation is mentioned in my welcome email, which you received after purchasing the course. We did also discus the process in January. However, we will of course consider how we could add further clarity in the future.

Évaluations des produits

Kamilla

Professional Academy

7 years ago

It is disappointing to receive such a negative review, having delivered a one-to-one, individually focused workshop to you. I appreciate that attending a workshop with other people may provide other benefits, but if there are no other people wishing to attend a particular workshop at the same time as you then we obviously can't do anything other than offer you a one-to-one. We did this to enable you to submit and finish your final module as planned, rather then suggesting you wait until the next workshop was being held. Both the trainer and myself understood that you were happy at the time with the solution we arranged. Despite your disappointment with the grade I hope you are already benefiting from having completed the qualification and wish you good luck with your career. Kind regards, Kamilla

TC

Trusted Customer

7 years ago

I think it breaches GDPR to disclose my grade to the public. I was simply suggesting that others would likely benefit from a course with more communication and guidance as I have with other modules.

Kamilla

Professional Academy

7 years ago

I do apologise for this indiscretion and the reference was removed immediately.

Kamilla

Professional Academy

7 years ago

.

Date de l'achat : 13/12/2018

1

Mauvais

7 years ago

Professional and helpful

Quick and helpful responses to any queries I had.

Estelle

Professional Academy

7 years ago

Thank you for such positive feedback! Kind regards, Estelle

Évaluations des produits

Date de l'achat : 06/02/2017

1

TC

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de Professional Academy:

Kamilla was always extremely helpful and answered any questions I had very quickly!

Estelle

Professional Academy

7 years ago

Thank you for such positive feedback, we're happy to hear you found Kamilla extremely helpful. Kind regards, EN

Évaluations des produits

Date de l'achat : 04/07/2018

0

Mauvais

7 years ago

Fabulous people, awful portal

Staff members are very helpful and knowledgeable - they respond very quickly to queries and a very friendly. The Professional Academy refinery website is probably the worst, most convoluted and...

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Estelle

Professional Academy

7 years ago

Thank you for your comments, we're sorry that you had problems with The Refinery. I have passed this on to our student support team to look into. Kind regards, EN

Évaluations des produits

Date de l'achat : 25/04/2018

0

TC

Trusted Customer

Cambridge

7 years ago

Ce que Trusted Customer a dit à propos de Professional Academy:

Excellent!

Very pleased with the service I received from Professional Academy. I would highly recommend studying with them. The members of the team that I have dealt with have all been incredibly helpful and...

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Estelle

Professional Academy

7 years ago

Thank you for your positive feedback! We're thrilled that you enjoyed studying with Professional Academy. Kind regards, Estelle

Évaluations des produits

Date de l'achat : 19/11/2018

0

TC

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de Professional Academy:

Great facilitators and support network

Supportive throughout the course, keeping you up to date with deadlines and informed

Estelle

Professional Academy

7 years ago

Thank you for your positive feedback, it is much appreciated. Kind regards, EN

Évaluations des produits

Date de l'achat : 24/08/2017

1

Professional Academy Évaluations

ISM Diploma in Strategic Sales Management (Level 6) - Distance Learning/LitePlus d'avis sur ce produitVoir le site Web du produitCourse has helped elevate me to another level from a professional point of view.

CIM Award in Leading Change (CIM Marketing Leadership Programme - Level 7) - Premium/WorkshopsPlus d'avis sur ce produitVoir le site Web du produitAll text books and course material delivered on time and of great value.

CIM Diploma in Professional Marketing (Level 6) - Distance Learning/LitePlus d'avis sur ce produitVoir le site Web du produitThe course was brilliant and really helped me with my qualification.

CIM Diploma in Professional Marketing (Level 6) - Premium/Workshops - CIPlus d'avis sur ce produitVoir le site Web du produitUseful course for my reqyurements

CIM Certificate in Professional Marketing (Level 4) - Premium/WorkshopsPlus d'avis sur ce produitVoir le site Web du produitI thought the content, quality and resources throughout the course were good, the refinery was tricky to use and not that straightforward which made it tricky to find things.

CIM Digital Diploma in Professional Marketing (Level 6) - Premium/WorkshopsPlus d'avis sur ce produitVoir le site Web du produitEssential in enabling you to reach your full potential when completing the assignment modules

Comment les avis de Feefo sont-ils recueillis?

Qui peut laisser un avis sur Feefo?

Comment vérifions-nous les avis?

Comment gérons-nous les faux avis?