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Paragon Évaluations

https://www.paragonbank.co.uk

We are a specialist lending bank, offering a range of savings and lending products in the UK

Service

évaluations au cours de la dernière année

Afficher les 7,696 commentaires

Mauvais

3 years ago

Good on all fronts

Concise and clear communication. Easy to use website. Very competitive rates of interest.

Mauvais

3 years ago

Great Service. Thanks

Excellent service. Good communication from the savings team. On line facilities clear, easy to follow, no problems. Thank you

Lois

Paragon

3 years ago

Thanks for sharing your comments. It’s pleasing to hear that you’ve found our online system clear and easy to use. We really value your positive feedback so thank you for taking the time to leave us a review.

Trusted Customer

3 years ago

Ce que Trusted Customer a dit à propos de Paragon:

Ecxellent service from Haley when gaining access to my accounts after I forgot the details!

Trusted Customer

Southampton

3 years ago

Ce que Trusted Customer a dit à propos de Paragon:

Try Paragon for your savings

Easy to navigate site. Regular updates. Clear explanations. Competive rates. Helpful staff

Lois

Paragon

3 years ago

Mauvais

3 years ago

Excellent service thanks. Good rates of interest too.

Trusted Customer

3 years ago

Ce que Trusted Customer a dit à propos de Paragon:

My fixed saving account ending

My fixed savings account was ending. Was emailed re my options and clear details given on what to do. An easy process and am happy to re invest in Paragon again.

Mauvais

3 years ago

The way banking should be.

Probably the best 'new-to-bank' customer and ISA product sign-up process I've experienced.

Lois

Paragon

3 years ago

Thanks for taking the time to respond. It's great to hear your positive feedback as we’re always striving to improve our processes.

Mauvais

3 years ago

Answering Questions

By actually answering questions quickly. For a secure message to be answered it will take at least one day. Not a good service.

Lois

Paragon

3 years ago

We're sorry that we've been slow to reply to your message. We’re working hard to improve our customers' response times; your feedback is important to helping us. Please let us explain a little bit about why our service standards have dropped recently. Over the last few weeks, we’ve seen a significant increase in calls and messages about our savings accounts, after a competitor announced reductions in their rates. We’re not trying to make excuses but are working on improving and we acknowledge we’ve got some way to go. If you still need help, there are numerous ways to get in touch, head over to the Contact page on our website for more details.

Mauvais

3 years ago

Lack of a proactive service

I think Paragon should be proactive in highlighting accounts that have a higher interest rate to the account you already have, particularly as they can see you are NOT making capital withdrawals,...

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Lois

Paragon

3 years ago

Thanks for sharing your feedback. We’re sorry you’re not entirely happy with our communications. Your feedback is important to help us improve for the future and will be taken on board. If you'd like to speak to us further then please get in touch through our usual customer service channels.

Trusted Customer

3 years ago

Ce que Trusted Customer a dit à propos de Paragon:

So clear and easy yo use.

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