M&Co Évaluations

I am so sorry to hear about this experience. I completely understand how frustrating it is to clear your schedule for two days only for the delivery to fall through—and it is even more disappointing to lose out on an item you wanted because it is now out of stock. While I am glad our team was able to issue your refund promptly, I realize that doesn’t make up for the time lost or the fact that you missed out on your product. Regarding your feedback on our courier: * **Courier Feedback:** We take your comments about **Evri** seriously. Reliability is crucial, and I am passing your feedback directly to our logistics management team to review their performance in your area. * **Out of Stock Items:** I know it’s small comfort now, but if you’d like, I can set up a notification for you should that item become available again, or I can help you find a similar alternative. We genuinely appreciate your patience and for being kind enough to acknowledge the prompt refund despite the delivery failure. We hope we can provide a much smoother experience for you in the future.

We’re sorry to hear that you were frustrated by the £5 return fee. We understand how disappointing it can feel to pay for a return, especially when it wasn’t expected, and we appreciate you sharing your thoughts. Your comments will be shared with the relevant team as we continue to review our returns process to make it fairer and more convenient for our customers.

We’re very sorry for the confusion with your order. We understand how frustrating it can be to be told an item is sold out after placing an order, only for it to then be sent. This is certainly not a straightforward or smooth experience, and we apologise for the inconvenience. We’ll share your comments with our team to help improve clarity and communication around stock and orders in the future.

We’re very sorry to hear that the high postage charges made resolving your issue difficult and that our suggested solution wasn’t helpful. We understand how frustrating it must have been to have to choose between returning the item or giving it away. Your comments will be shared with our team to help improve both our returns process and the options available for replacement items.