M&Co Évaluations

I am very sorry to hear that you do not recognise the house in the delivery photo. I understand how frustrating it is when a package doesn't end up in your hands as expected. We have looked into this for you, and our records indicate that the delivery was made to the exact address provided on the original order. To help us resolve this discrepancy and look into a potential replacement, could you please confirm the following: Does the house in the photo belong to a direct neighbor or a nearby property? Have you had the chance to check if the parcel was left in a communal area or a hidden "safe place" on that property? If you are still unable to locate the parcel at the address provided, please let us know. We will need to open a formal dispute with the courier to investigate why the delivery photo does not match your residence.

We’re very sorry for the delay in responding and completely understand how frustrating this must be. You can still return your size 18 item even if you no longer have the QR code. Please contact us directly with your order details, and we’ll provide a new QR code or instructions so you can complete your return without further hassle. Thank you for your patience, and we appreciate you bringing this to our attention. We’ll make sure the return process is as smooth as possible.

Thank you for your feedback! We’re glad to hear the service met your expectations. Your refund should be processed shortly — if you haven’t received it within the expected timeframe, please contact us with your order details so we can ensure it’s completed promptly.