I have been a loyal customer of Marks Electrical, having ordered multiple appliances from them in the past. However, my most recent experience has been extremely disappointing and has completely...
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Chris
Marks Electrical
1 year ago
Good Morning,
Thank you for your review and I am sorry your item became faulty and you are unhappy with the reduction on your credit which does fall in line with the Consumer Rights Act 2015.
For an item over 6 months old, the retailer has the right to make a reduction to any credit or refund in line with the "Fair Use" section of the act, and the act does state the below for any item between 6 months and 6 years old:
"Six months or longer: You must give the retailer one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty."
The uplift number provided only has a limited time with which to return the item to us, once this has expired we will be unable to accept a return on the item.
Kind Regards
Marks Electrical Customer Services Team
Évaluations des produits
Date de l'achat : 20/04/2020
5
Partager
BS
Barbara Sheldon
Vérifiée par Feefo
2 years ago
Évaluations des produits
Date de l'achat : 12/03/2024
0
Partager
RP
RAYMOND PRIDDY
Vérifiée par Feefo
2 years ago
Ce que RAYMOND PRIDDY a dit à propos de Marks Electrical:
Paid for a connection that we did not receive, very disappointing
Chris
Marks Electrical
2 years ago
Good Afternoon,
Thank you for taking the time to leave a review and we are sorry there was an issue with installation of the item.
Having reviewed the order we cannot see any payment was made for an installation service however if you would like to call customer services on 0116 2515515 option 2 then option 1 we would be more than happy to look into this for you.
We look forward to hearing from you and once again we are very sorry for any inconvenience caused.
Kind Regards
Marks Electrical Customer Services Team
Évaluations des produits
Date de l'achat : 12/03/2024
0
Partager
IO
Irene Owen
Vérifiée par Feefo
Fulham
2 years ago
Ce que Irene Owen a dit à propos de Marks Electrical:
Company was informed no lift first floor driver was not informed arrive on his own luckily we had a visitor who was able to help get cooker up stairs and into our flat
Évaluations des produits
Date de l'achat : 15/03/2024
1
Partager
Mauvais
Vérifiée par Feefo
2 years ago
They did the job very well
Évaluations des produits
Date de l'achat : 14/03/2024
1
Partager
KR
KARL ROUGHLEY
Vérifiée par Feefo
2 years ago
Ce que KARL ROUGHLEY a dit à propos de Marks Electrical:
Prompt polite & professional service. Much appreciated. Arrived when they said they would.
Excellent communication throughout all process , excellent fast delivery of washing machine . Dellivered carefully by very friendly and helpfull delivery drivers .
Marks Electrical was established in 1987 and has sold 100s of thousands of appliances to its satisfied customers. We are dedicated to providing high quality products at competitive prices..
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Marks Electrical was established in 1987 and has sold 100s of thousands of appliances to its satisfied customers. We are dedicated to providing high quality products at competitive prices..
