Marks Electrical Évaluations

Good afternoon, Thank you for your review and I am sorry there is an issue with your TCL TV. As the item is over 30 days old, in line with the Consumer Rights Act 2015, the item would need to have 1 repair prior to replacement of the item, and you have been advised of this fact by a member of our management team. We have discussed this with you on email and by phone and are willing to continue engaging with you to resolve the issue once the engineer has been arranged. Kind Regards Marks Electrical Customer Services Team

Good Morning, Thank you for your review and I am sorry your item became faulty and you are unhappy with the reduction on your credit which does fall in line with the Consumer Rights Act 2015. For an item over 6 months old, the retailer has the right to make a reduction to any credit or refund in line with the "Fair Use" section of the act, and the act does state the below for any item between 6 months and 6 years old: "Six months or longer: You must give the retailer one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty." The uplift number provided only has a limited time with which to return the item to us, once this has expired we will be unable to accept a return on the item. Kind Regards Marks Electrical Customer Services Team

Dear Colin, Thank you for your review and I am sorry for the issues surrounding the delivery of your new cooker. I can see we have received your complaint and this is being looked into currently, we will ask our complaints department to treat this as a priority and get a response over to you shortly. We are very sorry for any inconvenience caused. Marks Electrical Customer Services Team

Good Afternoon, Thank you for your review and I am sorry there was an issue with your new cooker and this remains unresolved. I can confirm a member of management has emailed you to get this resolved, if you can reply to this email at your earliest convenience they will be more than happy to get this resolved. Once again we are sorry for any inconvenience caused. Marks Electrical Customer Services Team

Good Afternoon Samantha, Thank you for your review and I am sorry for the issues with the vacuum cleaner and getting this collected. I can confirm the Customer Service Manager has emailed you directly to look into this, and I am sorry for any inconvenience caused. Kind Regards Marks Electrical Customer Services Team

Good Afternoon, Thank you for taking the time to leave a review and we are sorry there was an issue with installation of the item. Having reviewed the order we cannot see any payment was made for an installation service however if you would like to call customer services on 0116 2515515 option 2 then option 1 we would be more than happy to look into this for you. We look forward to hearing from you and once again we are very sorry for any inconvenience caused. Kind Regards Marks Electrical Customer Services Team