Comment les avis de Feefo sont-ils recueillis?

Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

Qui peut laisser un avis sur Feefo?

Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.

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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.

Comment gérons-nous les faux avis?

Feefo empêche les gens de laisser de faux avis car nous ne sollicitions des commentaires qu’auprès d’acheteurs vérifiés.

Kuoni Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

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Mauvais

Vérifiée par Feefo

3 years ago

Knowledgeable and friendly advisor. A comfortable and calm way to book a holiday.

Richard

Kuoni

3 years ago

Thank you so much for your review. As the manager for the store, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Personal Travel Expert that crafted your Holiday. We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.

Date de l'achat : 22/07/2023

Mrs Hellen McCafferty

Vérifiée par Feefo

Doncaster

3 years ago

Ce que Mrs Hellen McCafferty a dit à propos de Kuoni:

Service at its best

Service at its best as always between all staff one of them has for sure been to all destinations which fir me is 100% great service due to there knowledge helping me make my holiday choice easier ...

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Dev

Kuoni

3 years ago

Hi, It was great to see you again in store after a few years of global turbulence hindering travel. Many thanks for the kinds words, and for taking the time to comment be assured of service at all times. Kindest Dev Armugam Store Manager

Date de l'achat : 22/07/2023

Mauvais

Vérifiée par Feefo

3 years ago

Perfect experience, couldn't have asked for better.

Warm welcome, Ricky was so friendly and down to earth. He had a great sense of humour. He was very knowledgeable and created the perfect package for us.

Ricky

Kuoni

3 years ago

Hello Thank you taking the time to leave us a review and for your kind words about Ricky, he certainly is a character. Delighted you had a great experience, thank you for allowing Kuoni to craft your escape. Kind regards Vicky Assistant Manager Kuoni Milton Keynes

Date de l'achat : 22/07/2023

Mrs Candice Dillingham

Vérifiée par Feefo

3 years ago

Ce que Mrs Candice Dillingham a dit à propos de Kuoni:

Easy and not as expensive as expected

It was very easy and enjoyable - it was a pleasure to book and chat with Ricky

Ricky

Kuoni

3 years ago

Hello Candice Thank you for taking the time to leave us a review and for allowing Ricky to craft your escape. I'm delighted you enjoyed your booking experience in store, we thank you again for allowing us to do so. Kind regards Vicky Assistant Manager Kuoni Milton Keynes

Date de l'achat : 22/07/2023

Mauvais

Vérifiée par Feefo

3 years ago

Superb service.

I dealt with 3 different people over my booking and they were all superb in the way they handled my queries.

Alison

Kuoni

3 years ago

Thank you so much for your review. As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with all the Destination Experts involved in creating and booking your holiday. We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.

Date de l'achat : 22/07/2023

Mauvais

Vérifiée par Feefo

3 years ago

Excellent service as usual from Stephen Glover at Kuoni in Cambridge

Excellent service, as always. Putting together the exact holiday as requested after an inferior response from another travel agent

Stephen

Kuoni

3 years ago

Thank you so much for your review. As the manager for the store, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with Stephen who crafted your Holiday. We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.

Date de l'achat : 21/07/2023

Mrs Amber Ridout

Vérifiée par Feefo

3 years ago

Ce que Mrs Amber Ridout a dit à propos de Kuoni:

Excellent staff, very helpful

Chynna has been very kind, personable and helped with every question that I had. She sorted everything I needed and helped with my needs. Such a kind person.

Alison

Kuoni

3 years ago

Thank you so much for your review. As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Destination Expert that crafted your Holiday. We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.

Date de l'achat : 19/07/2023

Mr Alan Rowley

Vérifiée par Feefo

3 years ago

Ce que Mr Alan Rowley a dit à propos de Kuoni:

Kirsty was lovely, very helpful. Can't wait for our holiday of a lifetime now x

Mary

Kuoni

3 years ago

Hi Mr Rowley - thankyou for your feedback. Lovely to hear you were so very well looked after! Kind regards Mary(Manager)

Date de l'achat : 19/07/2023

Mauvais

Vérifiée par Feefo

3 years ago

Impressed - price matched and lovely to deal with

Impressed with Kuoni. Have a lovely website and brochure, so was expecting them to be more expensive than others / booking direct, but they were able to price match, organise our transfers for a...

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Cheryl

Kuoni

3 years ago

Thank you so much for your review. As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Destination Expert that crafted your Holiday. We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.

Date de l'achat : 19/07/2023

Mr David Stratton Powell

Vérifiée par Feefo

ALTRINCHAM

3 years ago

Ce que Mr David Stratton Powell a dit à propos de Kuoni:

Absolutely Brilliant!

As usual, Sue Brown provided an excellent service. She clearly understands the global holiday market and as we had booked through her previously, remembered all of our likely requirements! She has...

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Lynn

Kuoni

3 years ago

Thank you so much for your review. As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Destination Expert that crafted your Holiday. We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.

Date de l'achat : 17/07/2023

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Feefo Trusted Service Awards

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Feefo Ecolabels

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Ces badges vérifient que les déclarations environnementales de Kuonisont claires et précises, afin que vous puissiez être sûr(e) de magasiner de manière durable. Développé en partenariat avec Ethy.

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Comment les avis de Feefo sont-ils recueillis?

Qui peut laisser un avis sur Feefo?

Comment vérifions-nous les avis?

Comment gérons-nous les faux avis?