Comment les avis de Feefo sont-ils recueillis?

Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

Qui peut laisser un avis sur Feefo?

Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.

Comment vérifions-nous les avis?

Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.

Comment gérons-nous les faux avis?

Feefo empêche les gens de laisser de faux avis car nous ne sollicitions des commentaires qu’auprès d’acheteurs vérifiés.

Kuoni Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

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Mrs Brenda Rolinson

Vérifiée par Feefo

6 months ago

Ce que Mrs Brenda Rolinson a dit à propos de Kuoni:

Arran was so helpful. I am confident that if anything crops up about my trip he will be happy to sort it

Fiona

Kuoni

6 months ago

Good evening Brenda, Thank you for your lovely review. I have shared your comments with Arron, who will be happy to help with any questions or assistance you need in the future. Kindest Regards Fiona Court Store Manager

Date de l'achat : 19/03/2026

Mrs Nicola Pontin

Vérifiée par Feefo

GBR

6 months ago

Ce que Mrs Nicola Pontin a dit à propos de Kuoni:

Spent several hours in store rearranging a holiday due to Iran war as well as booking another one for 2027. Very patient advisors, we appreciated the advice as it was very expensive holiday we were...

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Melissa

Kuoni

6 months ago

Hi Nicola, Thank you for your lovely feedback and comments. I am so pleased we got you all sorted and you have another trip to look forward too. Please let us know if there is anything we can do for you and have a great time. We will look forward to hearing all about it when you get home. Kind regards Melissa

Date de l'achat : 14/03/2026

Mr Robert Peel

Vérifiée par Feefo

GBR

6 months ago

Ce que Mr Robert Peel a dit à propos de Kuoni:

The person I dealt with, Susan Brown was excellent. I have been booking my holidays recently with Trailfinders but they failed to answer questions about this holiday that I had asked for and did not...

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Holly

Kuoni

6 months ago

Thank you so much for your review. As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent holiday experience with Kuoni. Your praise will be shared with the Destination Expert that crafted your Holiday. We look forward to assisting you with your future travel plans.

Date de l'achat : 20/03/2026

Mr Robert Holmes

Vérifiée par Feefo

GBR

6 months ago

Ce que Mr Robert Holmes a dit à propos de Kuoni:

A really good process we were helped with many options and settled on the right one for us The meeting was very professional and Mary was very helpful and very knowledgeable and it was all completed...

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Date de l'achat : 20/03/2026

Mauvais

Vérifiée par Feefo

6 months ago

Sam and Julie were superb, really helpful and friendly.

Date de l'achat : 20/03/2026

Mrs Kirsten Whyte

Vérifiée par Feefo

GBR

6 months ago

Ce que Mrs Kirsten Whyte a dit à propos de Kuoni:

Julie Pymm helped us book our dream holiday to America for our 15 year wedding anniversary and she went above and beyond to get us the best deals and best location!

Melissa

Kuoni

6 months ago

Hi Kirsten, Thank you for taking the time to send in your lovely feedback about your booking experience you had with Julie in store. Your trip looks fantastic, please do let us know if there is anything we can do for you before you travel. Kind regards Melissa

Date de l'achat : 14/03/2026

Mauvais

Vérifiée par Feefo

6 months ago

Fiona

Kuoni

6 months ago

Thank you for your review. We look forward to assisting you again soon. Kindest Regards Fiona Court Store Manager

Date de l'achat : 19/03/2026

Mauvais

Vérifiée par Feefo

6 months ago

Eve was more than helpful. I wanted a holiday that was more of an experience. I’m a 72 year old female looking to do a solo trip to Australia, experiencing the culture. She worked very hard putting...

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James

Kuoni

6 months ago

Date de l'achat : 24/02/2026

Mrs Caroline Goliath

Vérifiée par Feefo

6 months ago

Ce que Mrs Caroline Goliath a dit à propos de Kuoni:

As ever, the service was 100%! Cheryl and the Chester team tailored an amazing itinerary for us - exactly what we wanted - and managed to secure all our first choice hotels. Couldn’t be happier!...

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Charlotte

Kuoni

6 months ago

Thank you so much for your review. As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Travel Expert that crafted your Holiday. We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.

Date de l'achat : 13/03/2026

Mauvais

Vérifiée par Feefo

6 months ago

Florence was excellent and gave me all the information I needed. The reason I have not given 5 stars was purely because she could not book the hotel we wanted in Bangkok. The offer of hotels Kuoni...

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Ricky

Kuoni

6 months ago

Hello Thank you for your kind feedback and for allowing Florence to craft your escape. I very much appreciate your comments relating to our featured hotels. We are always reviewing our range of hotels and feedback such as yours helps us do this. I am sorry we were unable to book your desired hotel on this occasion, delighted we are able to look after your other travel plans. I hope you are excited to getting away, please let us know if we can assist in the meantime. Thank you again Kind regards Ricky Store Manager Kuoni Milton Keynes

Date de l'achat : 18/03/2026

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Feefo Ecolabels

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Ces badges vérifient que les déclarations environnementales de Kuonisont claires et précises, afin que vous puissiez être sûr(e) de magasiner de manière durable. Développé en partenariat avec Ethy.

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Kuoni Évaluations

Comment les avis de Feefo sont-ils recueillis?

Qui peut laisser un avis sur Feefo?

Comment vérifions-nous les avis?

Comment gérons-nous les faux avis?