ILX Group Évaluations

Thanks for your feedback. I can see from our systems that you initially purchased our PRINCE2 Foundation e-learning course, and you sat and passed that online exam using the exact same voucher system. You then booked onto one of our PRINCE2 Practitioner virtual courses. We’re sorry that you found the courses expensive, but you were only ever charged the RRP displayed on our website, and this includes the cost of the exam. However, you were offered a discount on the Practitioner as a returning customer, and we also gave you six months access to our e-learning completely free of charge.As with the Foundation course, you received a confirmation email for the Practitioner that clearly states not to redeem your 12-month exam voucher code until you’re ready to sit the exam, as the actual exam voucher only lasts for a month. And you would have seen this, as you would have had to go to that email to retrieve the code. It also states this very clearly in several places on our website. You chose to redeem your code in July when you attended the virtual course, but didn’t get in touch with us until October to say that it had expired. If you had got in touch with us as soon as you realised you hadn’t received your exam voucher, we would have been able to resolve it for you. Unfortunately there is nothing we can do once the voucher has expired, as the exams are purchased from a third party – Peoplecert, the examining institute for PRINCE2.Kind Regards, Emily

Thank you for your feedback. Unfortunately there are occasions where we have to cancel classroom courses if we don’t have the required number of delegates. This is the case for all training companies that run a public schedule of events, but it’s always something we do as a last possible resort. I can see that after you received the cancellation message, a member of our customer service team got in touch and re-booked you onto the next available course. Due to the pandemic, we’re not running courses as regularly as we used to, which is why the next course is a few weeks out. Alternatively, we do offer PRINCE2 as a virtual classroom course and as e-learning. Kind regards, Emily

Apologies that no one followed up with you after you received the cancellation notice. You should have also received a non-automated email from someone on our customer service team, detailing your options for either booking onto another classroom course, or transferring your booking onto a virtual or e-learning course. It may be that you got in touch before our team got the chance to contact you, but rest assured they will always follow up with cancelled delegates. Kind regards, Emily