ILX Group Évaluations

Thanks for your feedback. I’m very sorry to hear about your experience, however, I can see on our system that everything has been resolved for you. Your initial booking was made with your organisation’s Account Manager, who processed your order so that you could get the price approved. It was then picked up by a member of her team when she went on annual leave, and she subsequently credited the original booking at your request, re-processed it when you were ready to book, and registered you onto the Practitioner workshop. We take your comments on-board regarding the workshop and will pass that onto the course development team. If you would like to discuss any of your comments further, please get in touch with us on 01270 611600 or at contactus@ilxgroup.com Kind regards Emily

Hello, we’re very sorry to hear that you have been sent an invoice in error, however we really don’t appreciate your choice of derogatory language, it’s extremely offensive. Our finance team members are perfectly within their rights to send out an invoice (part of their day-to-day tasks) and then take a day of annual leave. The order in question had been raised by a sales person on the system, albeit in error, and so the lady who sent you the invoice would not have been aware that there was a problem with the order. This issue is now being dealt with by the sales person and the finance team, and someone will be in touch with you on Monday to resolve the situation. Kind Regards, Emily