Liza who dealt with our booking was friendly efficient and when we did have a…
Liza who dealt with our booking was friendly efficient and when we did have a problem it was dealt with quickly
We knew exactly where we wanted to stay, when we wanted to travel and what flights...
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Mauvais
Vérifiée par Feefo
12 years ago
Good support from Sian with my booking back to Egypt! Thank you.
Patricia Stout
Good support from Sian with my booking back to Egypt! Thank you.
Patricia Stout
0
Partager
Mauvais
Vérifiée par Feefo
12 years ago
was very helpful when I got through to the rep.
0
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Mauvais
Vérifiée par Feefo
12 years ago
Your agent Jack looked after us very well, answering all our question and he was…
Your agent Jack looked after us very well, answering all our question and he was very helpful in securing our holiday.
0
Partager
Mauvais
Vérifiée par Feefo
12 years ago
The main problem is the actual booking of the holiday . We booked our holiday…
The main problem is the actual booking of the holiday . We booked our holiday on line gave all our details and thought it was all booked . Holiday gems tried to contact us and I tried three times to...
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Mauvais
Vérifiée par Feefo
12 years ago
This is the worst company I have booked a holiday with I will never use…
This is the worst company I have booked a holiday with I will never use them again they are a big con
Mauvais
12 years ago
I think that it's the worst company I have ever had to deal with not only did we not have our travel documents but the agent was to blame,on the holiday it was a nitemare ,and complaining you don't want to know ,I have told friends and family never to book with your company and I never will again DISGUSTED! Don't be fooled this company once they have your money they don't care and they don't want to know ,suggestion book elsewhere
Holiday Gems
Holiday Gems
12 years ago
The complaint was dealt with fairly and the responses given were from the suppliers for which we act as agents. We regret that the issue was not resolved to your satisfaction.
Mauvais
12 years ago
This company is the worst company I have ever had to deal with,this company failed in every part of my holiday and failed to answer the relevant issues or problems experienced,this gave us a terrible holiday and we have demanded a full refund,they are passing the buck,I will seek legal proceedings to get my money should this not come forthwith,I am disgusted and suggest to anyone they rip customers off ,they lie to protect themselves and I for one will not back down ,do not book with this company ,once they have your money they don't care ,complain and they fob you off ,they don't want to answer the problems and they don't want to refund people ,the worst company I have ever had to deal with also they are no member of ABTA ,Beware DISGUSTED!!!!! Do not book with them
0
Partager
Mauvais
Vérifiée par Feefo
12 years ago
pleasant receptionists, helpful and patient. Some excellent value holidays. Had difficulty at first understanding Ryan…
pleasant receptionists, helpful and patient. Some excellent value holidays. Had difficulty at first understanding Ryan Air's need of advance passport information. Yet to see if there is advice re...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your positive comments. Our after sales team will assist with airport parking and there is a link to our insurance partners on our website.
0
Partager
Mauvais
Vérifiée par Feefo
12 years ago
we had no problems
0
Partager
Mauvais
Vérifiée par Feefo
12 years ago
Found the whole experience excellent, from start to finish, all instructions were clear, would definately…
Found the whole experience excellent, from start to finish, all instructions were clear, would definately use holiday Gems again
0
Partager
Mauvais
Vérifiée par Feefo
12 years ago
I'd be happier to do this when we've had the holiday.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.
Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
