Thanks for your five-star rating and review. We really appreciate your feedback! Hope to service your flight needs again in the future!
0
Partager
Mauvais
Vérifiée par Feefo
6 years ago
Flight cancelled but no information from Globehunters
My flight was cancelled the day before take off but there was no communicaiton from Globehunters even though BA had emailed them. They claim they did not receive any communication but this is because...
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Mavyreen
Globehunters
6 years ago
We are very sorry to hear you had an unsatisfactory experience and we regret any inconvenience these issues might have brought to you. This is certainly not the level of customer service and user experience that we expect for our clients.
We have investigated this and found that it was a last-minute cancellation by the airline. Unfortunately, the Schedule Change Department confirmed that no communication was conveyed to us by the supplier or Airline. Therefore, you have not been notified of any changes or cancellations.
If we would have been given any advisory of flight changes/cancellation from the airline/supplier, we always make sure the information is passed to our passenger as soon as possible.
Again, please accept our sincere apologies for the inconvenience caused due to the schedule change. Relevant departments have now been informed about this issue and are now investigating to make sure it won't happen again. We will investigate this with our supplier and try to obtain any further information in regards to the missing advisory of the scheduled change.
0
Partager
Mauvais
Vérifiée par Feefo
6 years ago
Great personal service by Frank
The very personal service provided by Frank, reassuring two mature customers by helpful guidance on “what needed to happen next”
Mavyreen
Globehunters
6 years ago
Thank you so much for the review! We're so glad you are happy with our customer service! It means a lot to us to know that you really appreciated our services and we will send your compliment to our staff as well.Hope to service your flight needs again in the future!
0
Partager
Mauvais
Vérifiée par Feefo
6 years ago
To change flight is financial torture!
I have booked for a flight for mid Nov but I needed to go earlier for emergency reasons, family member passed away I understand that we need to pay for the changes but not helpful at all. Better to...
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Mavyreen
Globehunters
6 years ago
Thanks for sharing your feedback. We’re sorry for your loss, sending you and your family our deepest condolences.
We are very sorry to hear that you've had a less than satisfactory experience with Globehunters.
Date Change penalty fees may apply depending on the original fare rules. In addition to the change penalty fees, the applicable fare difference will be charged if and when the originally purchased fare is not available for the new flights.
We apologise that the date change fee quoted did not meet your expectations. Please bear in mind that the penalty fees are not issued by us, but by the Airlines themselves.
Again, we would like to apologise if we had caused any disappointment. If you would like any more information, please do not hesitate to get in touch.
0
Partager
Mauvais
Vérifiée par Feefo
6 years ago
Everything
Mavyreen
Globehunters
6 years ago
Thanks for your five-star rating and review. We really appreciate your feedback! Hope to service your flight needs again in the future!
0
Partager
TC
Trusted Customer
Vérifiée par Feefo
London
6 years ago
Ce que Trusted Customer a dit à propos de Globehunters:
Great service
Great price ticket. Fast service - was very impressed
Mavyreen
Globehunters
6 years ago
Thanks for your five-star rating and review. We really appreciate your feedback! Hope to service your flight needs again in the future!
0
Partager
Mauvais
Vérifiée par Feefo
6 years ago
Great service, great team and will definitely use again
I really appreciated the personal touches. Especially receiving a call after booking to confirm and answering questions I had
Mavyreen
Globehunters
6 years ago
Thanks for your five-star rating and review. We really appreciate your feedback! Hope to service your flight needs again in the future!
0
Partager
Mauvais
Vérifiée par Feefo
6 years ago
Great service
I was a little bit worried booking through Globe hunters as the flights were a lot cheaper than where I normally book through however there was no need to worry. I received my confirmation the...
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Mavyreen
Globehunters
6 years ago
Thanks for your five-star rating and review. We really appreciate your feedback! Hope to service your flight needs again in the future!
0
Partager
Mauvais
Vérifiée par Feefo
6 years ago
the flight was significantly cheaper than those available on other sites,
Mavyreen
Globehunters
6 years ago
Thanks for your five-star rating and review. We really appreciate your feedback! Hope to service your flight needs again in the future!
0
Partager
TC
Trusted Customer
Vérifiée par Feefo
6 years ago
Ce que Trusted Customer a dit à propos de Globehunters:
Efficient and effective service and very good value
Mavyreen
Globehunters
6 years ago
Thanks for your five-star rating and review. We really appreciate your feedback! Hope to service your flight needs again in the future!
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
