forward2me Évaluations

Hi, Thank you so much for your feedback, this is really important to us. I'm pleased all went well and look forward to us helping you ship again soon. Kind regards, Tracy.

Hi, Many thanks for your feedback, I'm pleased that overall you are happy with the service we offer. I'm sorry it wasn't clear how to process the payment for shipping, we do have a design team working on the customer interface to make everything easier and clearer for our customers and hope to improve the site overall in the coming year. We look forward to helping you ship again soon. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm pleased to hear that you are overall happy with the service we offer although there was an issue with the declaration of the shipping costs when you shipped your goods. Generally customs duties and taxes are calculated on both the value of the goods and the cost of shipping on import, for this reason we add these fees to the commercial invoice as default. forward2me offer very competitive shipping rates and have found that in the past if the shipping charges are not declared on the commercial invoices customers can be charged a higher estimated rate by customs. However if you feel that the shipping costs should not be included on the commercial invoice you do have the option to remove these fees via your account. I will ask one of our Customer Experience team to contact you via email to confirm this process to ensure we have this right for you going forward. I hope this helps and if there is anything else we can help you with please feel free to contact our Customer Experience team at any time. Kind regards, Tracy.