forward2me Évaluations

Many thanks for your feedback, it's really appreciated. We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments, please get in touch. We hope this helps and that you will continue to use forward2me. Kind regards, Michelle.

Many thanks for your feedback - it's really important to us. It's great to hear that you will be using forward2me again. Kind regards, Michelle.

Thank you for taking the time to leave your feedback. We're pleased that you think that we provide a reasonable service but are concerned that you think that the delivery wasn't the quickest. We can see from the tracking that your shipment left us late afternoon on 28 May and was signed for by your good self on 4 June at 8.45am. This is classed as 4 working days excluding the despatch and arrival day. We have also noticed that you are in Tasmania which is classed as an outlying area by DHL which can sometimes mean the transit time is a little longer than normal. This has also fmeant that DHL applied an out of area charge, hence your shipping invoice being larger than say Central Australia. We're also sorry that you feel that our service is over priced. When we sent you your shipping invoice we did put a note asking you to get in touch if you wanted a cheaper method of shipping as we had noticed the value of the item was relatively low. As we didn't hear anything back we continued with the DHL Express service. Another customer may say this was good value for money if they were shipping an iPhone valued at £500+ (similar size package to yours). It's personal preference... We hope this all helps you to understand the pricing and that you will continue to use forward2me. Kind Regards, Janet. Janet Grundy

That's great to hear - thank you. We look forward to you using our awesome service again very soon. Kind regards, Michelle.

That's great feedback - thank you. We look forward to being of service, sometime soon. Kind regards, Michelle.

Thank you for your feedback, it's really important to us. We look forward to providing our excellent service to you in the future. Kind regards, Michelle.

Thank you for your feedback - it's really appreciated. It's great to hear that although you were a little worried you found our service amazing and that you would highly recommend forward2me. We look forward to shipping to you again, sometime soon. Kind regards, Michelle.

Many thanks for taking the time to leave your feedback. We're really pleased that you were happy with the processing of your package. Just to explain that there are 2 options for shipping overseas: 1. Direct from the retailer. A lot of retailers don't ship overseas/only ship to a number of countries. 2. Having the advantage of using a UK address for just £2 and having the parcel shipped through forward2me. This means that you can access the UK/European marketplace for things that you wouldn't normally be able to purchase. As part of this service we store, repack your parcel to reduce volume, prepare the export paperwork and ensure we provide support until the parcel arrives at your door. We hope this differentiates the charges between a parcel being shipped in the UK and the service that forward2me is offering. Kind Regards, Janet. Janet Grundy Operations Director.

Great feedback - thank you very much. Kind regards, Michelle.

Many thanks for your feedback - it's really appreciated. That's good to hear that you received good communication and you found our service great. We look forward to receiving and shipping parcels to you, sometime soon. Kind regards, Michelle.