Placed order with delivery time of 3-5 working days. Order did not arrive as specified and now still 11 days later shows from courier as awaiting your order.
I have attempted to contact them several times but have only received automated response and far from a satisfactory resolution.
Mollie
Blacks
6 years ago
Hello Edward,
Thank you for your review.
I am sorry to hear this!
Looking into your account I can see that this has now been resolved for you, however I would like to thank you for your feedback regarding the service as ultimately it helps us to improve.
Please be assured that we value your custom highly and would love to see you return.
We hope to see you again soon.
Many thanks.
Mollie,
Blacks Online Review Team
Excellent service. I was kept updated by text message as to how my order was progressing. I received my order within three days, which I thought was brilliant considering all the challenges we are...
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Évaluations des produits
Date de l'achat : 20/04/2020
0
Partager
Mauvais
6 years ago
Web site was good and gave a clear and accurate display and description of each item and delivery after ordering was very quick and well packed.
Évaluations des produits
Date de l'achat : 21/04/2020
0
Partager
TC
Trusted Customer
6 years ago
Ce que Trusted Customer a dit à propos de Blacks:
Product arrived( delivered by Hermes) when expected and in good condition. Ordering via your web-site was easy.
Ordered a bike. It was dispatched via Hermes. Hermes apparently couldn't deliver the bike because it was too big so they needed to send via one of their specialist couriers which would be done...
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Mollie
Blacks
6 years ago
Hello,
Thank you for your review.
I am sorry to hear that you are unhappy with your recent shopping experience with us!
I would like to thank you for your feedback as ultimately it helps us to improve.
Please be assured that we value your custom highly and would love to see you return.
We really hope this experience has not put you off from shopping with us in the future.
Many thanks.
Mollie,
Blacks Online Review Team
Shop online with the UK’s leading outdoor retailer. With over 70 stores nationwide, unrivalled expertise and a price match guarantee on everything.
Blacks - Outdoor Clothing, Waterproof Jackets, Camping, Tents, Sleeping Bags & Walking Boots | The North Face & Berghaus
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Shop online with the UK’s leading outdoor retailer. With over 70 stores nationwide, unrivalled expertise and a price match guarantee on everything.
Blacks - Outdoor Clothing, Waterproof Jackets, Camping, Tents, Sleeping Bags & Walking Boots | The North Face & Berghaus