Comment les avis de Feefo sont-ils recueillis?

Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

Qui peut laisser un avis sur Feefo?

Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.

Comment vérifions-nous les avis?

Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.

Comment gérons-nous les faux avis?

Feefo empêche les gens de laisser de faux avis car nous ne sollicitions des commentaires qu’auprès d’acheteurs vérifiés.

Blacks Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

Mauvais

6 years ago

Very pleased

Easy to use. Size comparison chart was very useful.Quick delivery despite current situation.

Évaluations des produits

Date de l'achat : 20/04/2020

0

Mauvais

6 years ago

Wrong item sent

I thought it was ok but one of the items sent was completely the wrong thing. It has been such an issue to send it back as no returns paperwork in parcel. Kept getting sent different addresses to...

Lire plus

Mollie

Blacks

6 years ago

Hello, Thank you for your review. I am sorry to hear that you received the incorrect item. Looking into your account I can see that this has now been resolved for you, however I would like to thank you for your feedback as ultimately it helps us to improve. Please be assured that we would love to see you as a returning custom as we value your custom highly. We really hope this experience has not put you off from shopping with us again in the future. Many thanks. Mollie, Blacks Online Review Team

Date de l'achat : 23/04/2020

0

TC

Trusted Customer

Manchester

6 years ago

Ce que Trusted Customer a dit à propos de Blacks:

Good quality fast service

Quick service and good quality stuff, with a mega deal. !!!

Évaluations des produits

Date de l'achat : 23/04/2020

0

TC

Trusted Customer

6 years ago

Ce que Trusted Customer a dit à propos de Blacks:

Always a good ,fast service, would recommend to anyone!

Évaluations des produits

Date de l'achat : 21/04/2020

0

TC

Trusted Customer

6 years ago

Ce que Trusted Customer a dit à propos de Blacks:

Great for money

Ordered the Hampton 6 during the covid lock down and Blacks delivered in very quick time all ease free! Very satisfied with the tent and think we got an amazing price for it during Blacks sale

Date de l'achat : 23/04/2020

0

TC

Trusted Customer

6 years ago

Ce que Trusted Customer a dit à propos de Blacks:

Decent fleece, poor communication aboutdelivery

The fleece is not as I expected. It is quite heavy, which was not clear from the description, and it is a bit too large, despite using the sizing guide. Communication about the delay in delivery...

Lire plus

Mollie

Blacks

6 years ago

Hello Tim, Thank you for your review. I would like to apologise and thank you for your feedback as ultimately it helps us to improve. Please be assured that we value your custom highly and would love to see you return. We really hope this experience has not put you off from shopping with us in the future. Many thanks. Mollie, Blacks Online Review Team

Date de l'achat : 23/04/2020

0

Mauvais

6 years ago

Quality service

Excellent service customer care brilliant updated constantly with regards to my order as delayed due to the current covid pandemic. Arrived a lot quicker than expected due to current climate would...

Lire plus

Évaluations des produits

Date de l'achat : 23/04/2020

0

Mauvais

6 years ago

Excellent boots nice and light and comfortable

Sorry to say, unfortunately when my boots arrived they were odd sizes I was so excited when they arrived had to return them, they now appear to be out of stock now on your website

Mollie

Blacks

6 years ago

Hello, Thank you for your review. I am sorry to hear that you received the incorrect item, I understand this must have been highly disappointing. Looking into your account I can see that this has now been resolved for you, however I would like to thank you for your feedback as ultimately it helps us to improve. Please be assured that we value your custom highly and really hope this experience has not put you off from shopping with us in the future. Many thanks. Mollie, Blacks Online Review Team

Évaluations des produits

Date de l'achat : 23/04/2020

0

Mauvais

6 years ago

Easy to order and quickly delivered

Évaluations des produits

Date de l'achat : 23/04/2020

0

TC

Trusted Customer

Newcastle upon Tyne

6 years ago

Ce que Trusted Customer a dit à propos de Blacks:

Excellent service

First time I have used their online store and am really pleased with the service and prompt delivery.

Évaluations des produits

Date de l'achat : 23/04/2020

0

Blacks Évaluations

Regatta Reg W Samarah Sht StrpAutres évaluations de ce produit (2)Voir le site Web du produit

The North Face Tnf M Ss Redbx WhtAutres évaluations de ce produit (5)Voir le site Web du produitTop quality T-shirt’s and a good price

Eurohike Eh Mob Mains Kit 2.0Autres évaluations de ce produit (18)Voir le site Web du produit

Eurohike Eh Carson Side Table GryAutres évaluations de ce produit (2)Voir le site Web du produitExcellent quality and ideal for camping, picnics

Merrell Mrl W Accentor Md Gtx Lgy$Autres évaluations de ce produit (25)Voir le site Web du produitSo comfortable the size 6, size 5 tight would like a pair of size 6

Berghaus Bgh Air 6 MblAutres évaluations de ce produit (19)Voir le site Web du produitExcellent quality of the items

Buffera Ltd Buff Original Icarus GryAutres évaluations de ce produit (1)Voir le site Web du produit2 no. Buff original neckwear

Buffera Ltd Buff Original Cashmere RedAutres évaluations de ce produit (2)Voir le site Web du produit

Comment les avis de Feefo sont-ils recueillis?

Qui peut laisser un avis sur Feefo?

Comment vérifions-nous les avis?

Comment gérons-nous les faux avis?