AXA Insurance - Northern Ireland Évaluations

Good afternoon Thank you for your feedback. I apologise you were unhappy with our auto renewal service. It is mentioned in the renewal that we will automatically renew your policy if we do not hear from you. As we did not hear from you, we automatically renewed same. We do this to ensure our customers have the easiest possible renewal service and also to ensure our customers are never left without cover. I have sent your details to the renewals team to call you to discuss the cancellation of your renewal. Take care Deborah

Good Afternoon Thank you for sharing your honest feedback. We truly value your loyalty since 1999, and I apologise for any frustration caused during your renewal experience. Your loyalty is very important to us, and we regret that we weren’t able to meet your expectations this time. We understand how important it is to feel appreciated as a long-standing customer, and we appreciate you bringing this to our attention. Your feedback helps us improve our service and ensure we treat all our customers, new and existing, with the respect they deserve. We are sorry to hear you were disappointed that we were unable to reduce the price of your renewal. I can confirm that my colleague who spoke to you regarding your renewal was correct. they advised you the price issued was the best price we could offer this year and that was the case this time. Thank you again for your long-standing support. Best regards, Sinead Feefo Coordinator