Good Afternoon,
Thank you for taking the time to provide your feedback, I am sorry to hear you were disappointed with your renewal premium.
We understand the concern and frustration that can come with an increase in insurance premiums. Please know that we always strive to provide the best possible coverage at competitive rates. The decision to adjust premiums is never made lightly, and it's driven by the need to ensure that we can continue to support our customers with the highest level of protection in the event of unforeseen circumstances.
There has been an increase in premiums across the market due to a number of factors including higher claims frequency and a rise in the costs associated with settling claims such as parts and labour.
We are committed to working with you to find the best solution and to help you understand the factors contributing to the premium adjustments. Our goal is to provide transparent communication and support to ensure that you are comfortable with your coverage and the value it brings.
I would like to take this opportunity to thank you for renewing with AXA; We value your custom and continued support.
Kind regards
Erin
Feefo Coordinator
