Comment les avis de Feefo sont-ils recueillis?

Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

Qui peut laisser un avis sur Feefo?

Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.

Comment vérifions-nous les avis?

Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.

Comment gérons-nous les faux avis?

Feefo empêche les gens de laisser de faux avis car nous ne sollicitions des commentaires qu’auprès d’acheteurs vérifiés.

Allianz Musical Insurance Commentaires | Commentaires sur le service à la clientèle pour https://www.feefo.com/reviews/allianz-musical-insurance | Feefo

Afficher les 403 commentaires

Mauvais

8 years ago

Quick and helpful service

Quick and helpful service correcting a previous error without quibble.

Clarice

Allianz Musical Insurance

8 years ago

Hi there,

We're very pleased to hear that you found our service quick and helpful. Please do let us know if there's anything else we can do for you in the future. Thank you again for choosing to insure with us. Lizzie @ Allianz

Trusted Customer

Edinburgh

8 years ago

Ce que Trusted Customer a dit à propos de Allianz Musical Insurance:

The only name in Musical Instrument Insurance

When I started taking my instruments and assorted gear to practices and gigs on a regular basis, I checked with other musicians about which brand of instrument insurance they used. Allianz was the...

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Clarice

Allianz Musical Insurance

8 years ago

Hi Paul,

We're pleased to hear that you found the process to be easy and straightforward. We do apologise for the frustration you experienced with our call centre, and we've passed your feedback on to them so we can improve our services. Please do let us know if there's anything else we can do for you in the future. Thank you again for choosing to insure with us. Lizzie @ Allianz

Trusted Customer

8 years ago

Hi Clarice, that's great. I was thinking of adding another instrument to my policy in a week or two (I only insure instruments that leave my home) so I'll see how it goes.

Clarice

Allianz Musical Insurance

8 years ago

Hi Paul,
Please feel free to give us a call on 0330 100 9903 if you do decide to add another instrument on to your policy, and we'll be more than happy to sort that out for you.

Mauvais

8 years ago

Firstly, the fact that it didn't allow me to change my policy online (online update current one) was annoying. Secondly, updating it over the phone somehow took over half hour.

Clarice

Allianz Musical Insurance

8 years ago

Hi there,

We're sorry you had some trouble with updating your policy online and experienced a longer call process than usual. We have investigated this and passed your feedback on to our digital team and call centre to improve our services. Please let us know if there's anything else we can do for you in the future. Thank you again for choosing to insure with us. Lizzie @ Allianz

Mauvais

8 years ago

Difficult on line application form and no satisfactory phone back up

I found the on line application difficult to use. I wasn't using the correct format for putting in amounts but had no idea what I had done wrong. I rang them up with a querie about entering a pair of...

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Clarice

Allianz Musical Insurance

8 years ago

Hi there,

We're sorry you had some trouble with the online application form and didn't receive a call back. We have investigated this and fed your feedback into our call centre to improve our services. Please let us know if there's anything else we can do for you in the future. Thank you again for choosing to insure with us. Lizzie @ Allianz

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Allianz Musical Insurance:

Very helpful

Very helpful understood what was needed and arranged everything to my satisfaction

Clarice

Allianz Musical Insurance

8 years ago

Hi Christine,

We're very pleased to hear that you found our service helpful and we were able to arrange everything to suit your needs. Please do let us know if there's anything else we can do for you in the future. Thank you again for choosing to insure with us. Lizzie @ Allianz

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Allianz Musical Insurance:

Very helpful and useful advice

Clarice

Allianz Musical Insurance

8 years ago

Hi Michael,

We're very pleased to hear that you found our service helpful and benefited from our advice. Please do let us know if there's anything else we can do for you in the future. Thank you again for choosing to insure with us. Lizzie @ Allianz

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Allianz Musical Insurance:

Great staff

Very friendly and helpful staff.

Clarice

Allianz Musical Insurance

8 years ago

Hi John,

We're very pleased to hear that you had a good experience with our staff. Please do let us know if there's anything else we can do for you in the future. Thank you again for choosing to insure with us. Lizzie @ Allianz

Mauvais

8 years ago

Had to go backwards and forwards a few times, and had to fill out stock lists for no reason which wasted a lot of time.

Clarice

Allianz Musical Insurance

8 years ago

Hi there,

We're sorry you found the process to be time-consuming. We ask for full stock lists so that if you do make a claim, we can handle the process much quicker and provide you with a solution. Please do let us know if there's anything else we can do for you in the future. Thank you again for choosing to insure with us. Lizzie @ Allianz

Mauvais

8 years ago

Great service

Clarice

Allianz Musical Insurance

8 years ago

Hi there,

We're very pleased to hear that you had an easy and straightforward experience with our Customer Service team. Please do let us know if there's anything else we can do for you in the future. Thank you again for choosing to insure with us. Lizzie @ Allianz

Mauvais

8 years ago

All was very good, easy and strait forward to apply

Clarice

Allianz Musical Insurance

8 years ago

Hi there,

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Allianz Musical Insurance Évaluations

Comment les avis de Feefo sont-ils recueillis?

Qui peut laisser un avis sur Feefo?

Comment vérifions-nous les avis?

Comment gérons-nous les faux avis?