Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen The Works arvostelut

SW

Sandra Wilkerson

Feefo Verified

GBR

10 months ago

Mitä Sandra Wilkerson sanoi The Works:

Lovely set of books

Good service online, better than the shop

0

Luotettu asiakas

Feefo Verified

10 months ago

Worst experience ever

Worst experience of buying online ever it took 3 mad half weeks to arrive with no message to say it’s coming this late and no updates when I log in , could have gone to china and bought something and...

Lue lisää

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards. The Works.

0

AC

Ann Cox

Feefo Verified

GBR

10 months ago

Mitä Ann Cox sanoi The Works:

Disappointed customer

Orders are placed, ten days go by, part order or whole order is cancelled by The Works. You then get a refund for part of the order and the other part doesn’t turn up either. I have had to chase them...

Lue lisää

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear about the issues that arose with your online order. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Luotettu asiakas

Feefo Verified

10 months ago

Chaos in warehouse

Diary was good quality, but order placed 6 November and finally delivered 1 December. Not good enough. Warehouse move quoted for delay but obviously v badly organised. Also I ordered an A4...

Lue lisää

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear about the issues that arose with your online order. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Luotettu asiakas

Feefo Verified

10 months ago

Shop was opened a couple of minutes early for me as I stood in the rain. Very good customer service - help given to find what I was looking for.

0

SM

susan Martin

Feefo Verified

GBR

10 months ago

Mitä susan Martin sanoi The Works:

Very bad service

Did not receive order after 4 weeks. Kept chasing it but was told they could not guarentee delivery

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that you had to cancel your online order. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

ED

Emma Doody

Feefo Verified

GBR

10 months ago

Mitä Emma Doody sanoi The Works:

Really pleased with purchase

Easy to place order. Absolutely over the moon with my books. Quick delivery Love getting my books from the works. Its my go to place for Spayed edges.

0

Luotettu asiakas

Feefo Verified

10 months ago

0

CT

Caitlin Hardisty-Taylor

Feefo Verified

10 months ago

Mitä Caitlin Hardisty-Taylor sanoi The Works:

2 and a half weeks wait

Unfortunately I had hadn’t heard about my order for 2 and a half weeks after the confirmation email. When I tried to track it, it just kept saying ‘Order Placed’. Because of this I had to email,...

Lue lisää

0

Luotettu asiakas

Feefo Verified

10 months ago

Recommend The Works

The works were really helpful and let me know when my order was ready to ship and pick up.

0