The service was very good! The only problem was after I received the earrings, I only wore them once and lost one. Would love a replacement. How much would this cost? The details of them were...
Very unhelpful and unresponsive as if they did not care about customer service
Aisling
The Pearl Company
16 days ago
Dear Customer,
Thank you for your feedback - we’re really sorry to hear about the issue with your necklace chain.
We take both product quality and customer service very seriously, so we were concerned to read your comments. Having looked into this, we haven’t been able to find any record of contact from you.
We’d really appreciate the opportunity to put this right for you. If you’re able to call our customer service team on 01908 523155, we can arrange for a replacement chain to be sent out as quickly as possible.
We look forward to hearing from you and resolving this for you.
Kind Regards,
Customer Service Team
We source the finest pearls in the most beautiful and striking jewellery from around the world. We take pride in presenting our customers with the best pearls at the best prices that are sure to complement your wardrobe, from your little black dress, to your everyday outfit..
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
We source the finest pearls in the most beautiful and striking jewellery from around the world. We take pride in presenting our customers with the best pearls at the best prices that are sure to complement your wardrobe, from your little black dress, to your everyday outfit..