Ordered in late August, only received half of my order & it was damaged! Have been told the rest would arrive soon, never showed up so asked for refund for the products I did not receive, that was 2...
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Tommy Crooks
The Edinburgh Natural Skincare Company
2 years ago
Hi Karen. I'm Tommy the company founder. I believe we spoke and refunded you for the damaged products on or around October 9th. Please accept my apologies for the late reply. We have been looking at ways to improve our customer service since your attempts to get in touch were so unsuccessful, which must have been incredibly frustrating. I can only apologise and assure you that if you decide to visit our site again, which I hope you will, we'll do everything we can to make sure your experience runs smoothly and without incident.
Kind regards.
Tommy Crooks (Founder)
Ostopäivä: 31/08/2023
0
Jaa
MH
Margaret Henry
Feefo Verified
2 years ago
Mitä Margaret Henry sanoi The Edinburgh Natural Skincare Company:
I love the Luxury No. 1 Bar with: lavender, geranium, sweet orange, lime, frankincense, myrrh and clove. It is my go-to hand moisturizer always. I love the scent and how soft this makes my hands...
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Tommy Crooks
The Edinburgh Natural Skincare Company
2 years ago
Thank you Margaret. Firstly, apologies for the late reply to your comment, we've been super-busy but I'm personally really happy that you're enjoying your hand cream and I hope you'll visit us again soon.
Kind regards.
Tommy
Tuotearvostelut
Ostopäivä: 12/09/2023
0
Jaa
CK
Carole Keckler
Feefo Verified
2 years ago
Mitä Carole Keckler sanoi The Edinburgh Natural Skincare Company:
Have used the lotion bar ad like the way it makes my hands feel. Most likely will order again in the future
Tommy Crooks
The Edinburgh Natural Skincare Company
2 years ago
Carole! Thank you for your feedback. I wanted to say that the Luxury No.1 scent you chose was the very first scent I formulated. It was actually made at home when we were still working from the kitchen. It's still one of my very best formulations. I'm really pleased you like the handcream and I hope you'll continue to enjoy it.
Please do come back if you require anything else.
Kind regards.
Tommy (The Founder)
Tuotearvostelut
Ostopäivä: 13/09/2023
0
Jaa
MB
Maureen Bathurst
Feefo Verified
2 years ago
Mitä Maureen Bathurst sanoi The Edinburgh Natural Skincare Company:
Merci Madame. Je suis tres heureux vous etes heureux!
Ostopäivä: 12/09/2023
0
Jaa
TG
Tara Lynn Gonzalez
Feefo Verified
2 years ago
Mitä Tara Lynn Gonzalez sanoi The Edinburgh Natural Skincare Company:
Went to Scotland over the summer and made it a point to come to this shop. The products are awesome and the employees are very helpful and honest. Can’t wait to return in person
Tommy Crooks
The Edinburgh Natural Skincare Company
2 years ago
Thank you Tara. We sincerely hope you'll return and visit us as soon as you can. It's actually freezing in Scotland today!
Have agreat week.
Tommy (The Founder)
Tuotearvostelut
Ostopäivä: 10/09/2023
0
Jaa
JM
Janet MacDonald
Feefo Verified
2 years ago
Mitä Janet MacDonald sanoi The Edinburgh Natural Skincare Company:
Thank you Janet. I'm very happy that your'e pleased with the delivery and product. We try hard to make sure our customers get exactly what they want and the team get a thrill each time we get a five star rview. We are a small company so this helps us in a big way.
Have a great week.
Tommy (The Founder)
Tuotearvostelut
Ostopäivä: 07/09/2023
0
Jaa
CA
Christina Arana
Feefo Verified
Pocono Mountains, USA
2 years ago
Mitä Christina Arana sanoi The Edinburgh Natural Skincare Company:
A+++++++++
Tommy Crooks
The Edinburgh Natural Skincare Company
2 years ago
You dont get much better than A++++++++!! Thank you so much for your positive feedback. Myself and the team really appreaciate this. As a small company, it's very important to get good feedback so again, thank you very much for this.
Have a great week.
Tommy (The Founder)
Tuotearvostelut
Ostopäivä: 09/09/2023
0
Jaa
DB
Dee Bentley
Feefo Verified
Marietta, GA
2 years ago
Mitä Dee Bentley sanoi The Edinburgh Natural Skincare Company:
Ordering was easy, shipping was pretty quick considering it came from Ireland! Makes hands nice and soft.
Tommy Crooks
The Edinburgh Natural Skincare Company
2 years ago
Hi Dee. Thank you for your 5 star comment. Taking the time and effort to reply tells us that you're happy, which makes us happy. We must be doing something right!
I hope you'll visit the site again and do get in touch if there's anything else you need.
Kind regards.
Tommy (The Founder).
The products are well described on the website, delivery was extremely quick and the products smelled fabulous and felt amazing. The serum is the only product I have ever put on my skin where I can...
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Tuotearvostelut
Ostopäivä: 06/09/2023
0
Jaa
Luotettu asiakas
Feefo Verified
2 years ago
I wanted to purchase
hand cream refills but only had the option to buy the cream bars along with metal boxes..
I was happy to receive a "free" travel cream jar with my order.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.