Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Tenon Tours Arvostelut | Asiakaspalvelun arvostelut kauppiaasta {{merchantUrl}} | Feefo

Näytetään kaikki 726 arvostelua

Luotettu asiakas

Feefo Verified

5 years ago

Great communication, and hassle free rescheduling. Excellent service so fa

I was able to reschedule my trip - and even add a person - with no trouble. Communication has been good, and continuous throughout the process. I am confident we will be well looked after when the...

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Elizabeth

Tenon Tours

5 years ago

Thank you for sharing your feedback with us! We are looking forward to your trip to England.

Luotettu asiakas

Feefo Verified

5 years ago

Great Customer Service

This has been an extraordinary year, so it's hard to give an unbiased account of my experience with Tenon Tours. However, I will point out that we were misled on the trip insurance. We were under...

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Elizabeth

Tenon Tours

5 years ago

Thank you for your feedback! We apologize for the communication delays while adjusting your travel plans -- we realize that we had a slower response than usual however we are working to streamline our process to eliminate this in the future. We're sorry for any misleading communication regarding our travel insurance and understand your concern. We hope that you are excited for your upcoming trip to Ireland and look forward to hearing about it.

Chuck

Feefo Verified

5 years ago

Mitä Chuck sanoi Tenon Tours:

Tenon Tours promised to look into a refund for plane flights not used this summer and generated a refund to me for those flights in a timely fashion. Great work!

Elizabeth

Tenon Tours

5 years ago

We're happy to hear that you were satisfied with our customer service! Thank you for sharing and we hope to travel with you soon.

John

Feefo Verified

ARLINGTON HEIGHTS Illinois,

5 years ago

Mitä John sanoi Tenon Tours:

Janet and Natasha save our trip...!

Janet Dudley was our initial contact followed by Natasha Pereira after Janet suffered a death in her family. Both women were outstanding in dealing with a complex trip involving multiple people and...

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Elizabeth

Tenon Tours

5 years ago

Hi John, we really appreciate your feedback. I will be sure to pass this along to Janet and Natasha as well. Thank you for choosing to reschedule your trip to Ireland with us - we are looking forward to hearing all about it!

Kathleen

Feefo Verified

5 years ago

Mitä Kathleen sanoi Tenon Tours:

I haven't heard anything from them since I told them back in May that we wanted to rebook the trip. I would really like to know that they are working on it, have it set up, etc. - I have flights I...

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Elizabeth

Tenon Tours

5 years ago

Hi Kathleen, Thank you for your review. We are sorry that you have been waiting for a response from our team regarding your upcoming trip. We have checked your booking records and see that your By-Your-Side Service℠ TEAM member reached out earlier this month to discuss your travel plans. If you have further questions or concerns, please do not hesitate to reach your BYSS member directly. You may also contact us at travel@tenontours.com or 1.855.468.3666.

Joshua

Feefo Verified

East Lansing, MI

5 years ago

Mitä Joshua sanoi Tenon Tours:

Tenon has your back!

When the pandemic struck, Tenon's Courtney Michel helped us move our Ireland trip back one year without additional charges. Very helpful during what was a dificult time for all of us.

Elizabeth

Tenon Tours

5 years ago

We're happy that Courtney was able to help adjust your travel plans, Joshua. Thank you for sharing your experience and we look forward to traveling with you soon!

Bridget

Feefo Verified

5 years ago

Mitä Bridget sanoi Tenon Tours:

Not sure how I feel since COVID postponement, services not fully received

I didn't get a lot of support regarding flights even though that was indicated as available. Also, I am nervous about what sort of service we'll get regarding site visits while in Ireland - are we on...

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Elizabeth

Tenon Tours

5 years ago

Thank you for your review of Tenon Tours. We do offer assistance when booking flights, however, there are security measures in place that do not allow our team to manage independently-booked flights. I apologize if this caused any frustration and hope that you were able to sort your flight arrangements. Your By-Your-Side Service℠ TEAM member will be in touch with you to discuss any new time arrangements, if necessary. We know this is an uncertain time for many, and we want you to know that we are diligently working with all our partners to learn the new process for when international travel resumes. Your By-Your-Side Service℠ TEAM member will be in direct contact with you to discuss any and all safety precautions to prepare you for a safe and fun trip to Ireland. Please know that we want you to feel comfortable, safe and excited for your upcoming trip. If you have any further questions or concerns, please contact your By-Your-Side Service℠ TEAM member directly or email travel@tenontours.com.

David

Feefo Verified

5 years ago

Mitä David sanoi Tenon Tours:

Hoping for Next Year

When we were unable to take our scheduled trip because of Covid, they managed all of the notifications necessary. Now we are hoping for next year.

Elizabeth

Tenon Tours

5 years ago

Thank you for your review, David! We are sorry that you weren't able to travel as planned, but we hope that we will be able to make your travel dreams a reality next year.

Patricia L.

Feefo Verified

5 years ago

Mitä Patricia L. sanoi Tenon Tours:

Excellent Customer Service

The customer service has been excellent. No matter what changes or how many changes are made it is always met with kindness and professionalism. Nice Job Girls!!

Elizabeth

Tenon Tours

5 years ago

Patricia, we're so glad that you had a positive experience with our team. Thank you for sharing!

Luotettu asiakas

Feefo Verified

5 years ago

Excellent customer service

Christine and Natasha (and the operations team) have gone above and beyond in trying to reschedule our 12-day honeymoon to Scotland/Ireland not once but twice since our initial booking in 2019 due...

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Elizabeth

Tenon Tours

5 years ago

Thank you so much for your feedback. We are truly sorry that your honeymoon had to be rescheduled but we are looking forward to planning a perfect trip for you!