Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Tenon Tours Arvostelut | Asiakaspalvelun arvostelut kauppiaasta {{merchantUrl}} | Feefo

Näytetään kaikki 726 arvostelua

Brenda

Feefo Verified

South Carolina

5 years ago

Mitä Brenda sanoi Tenon Tours:

Best tour staff I have ever worked with

Amazing. Gracie and janet were two of the most helpful, kind, resour and responsive agents I have ever worked with

Elizabeth

Tenon Tours

5 years ago

That is great to hear, Brenda. We are glad that Janet and Gracie were able to help you plan your trip! We regret that you were not able to travel but look forward to working with you in the future. Thanks for leaving your feedback!

Roy

Feefo Verified

Sanford

5 years ago

Mitä Roy sanoi Tenon Tours:

Great Company

Very professional and helpful answered all my questions no matter how trival

Elizabeth

Tenon Tours

5 years ago

Hi Roy, thank you for your feedback! We're glad that your questions were answered by our team, and hope that we will be able to work with you again in the future.

Kristen

Feefo Verified

New Hampshire

5 years ago

Mitä Kristen sanoi Tenon Tours:

They stand by their customers

Unfortunately our honeymoon was cancelled due to Covid restrictions. We paid thousands of dollars for the "Cancel for any Reason" insurance. However, the insurance company wouldn't refund a...

Lue lisää

Elizabeth

Tenon Tours

5 years ago

Hi Kristen, I'm so sorry you had to cancel your honeymoon. That would have been an amazing trip, and I'm sure you were looking forward to it. We're more than happy to have helped you with a refund and credit during these trying times. Hopefully, we will be able to plan a spectacular trip for you and your new spouse soon!

Robert

Feefo Verified

5 years ago

Mitä Robert sanoi Tenon Tours:

We have taken several trips to Europe and Tenon’s customer service cannot be beaten. Had little to no problems but they took care of everything right away. We feel very safe in their hands. Once the...

Lue lisää

Elizabeth

Tenon Tours

5 years ago

Thank you for your review, Robert! We're very happy to hear that you have experienced such great service from our team. We look forward to traveling with you again soon!

Saura

Feefo Verified

5 years ago

Mitä Saura sanoi Tenon Tours:

Always fantastic service. Can’t wait until we can start booking trips again

Wonderful!

Elizabeth

Tenon Tours

5 years ago

We're happy to hear that you were satisfied with our customer service! Thank you for sharing and we hope to travel with you soon.

Donald

Feefo Verified

5 years ago

Mitä Donald sanoi Tenon Tours:

I didn’t purchase any trip on 9/22. Not sure why I was sent this survey.

Elizabeth

Tenon Tours

5 years ago

Hi Donald, sorry for any confusion! You received this feedback request after rescheduling a trip with Tenon Tours. If you have any questions, please contact us at travel@tenontours.com or reach out directly to your By-Your-Side Service team member.

Donald

5 years ago

Thanks

Gregory

Feefo Verified

5 years ago

Mitä Gregory sanoi Tenon Tours:

They have been awesome through all this pandemic stuff. Courtney has answered all of our questions and made rescheduling as easy as possible.

Elizabeth

Tenon Tours

5 years ago

We're happy that you had a great experience with Courtney. We're sorry you had to reschedule, but are looking forward to hearing about your trip to Ireland!

Lynna

Feefo Verified

5 years ago

Mitä Lynna sanoi Tenon Tours:

Glad I chose Tenon.

Natasha answers all my questions, provides informative feedback, and is very patient with me. My trip has been rescheduled for May 2021 from July 2020. Glad I chose Tenon for my first international...

Lue lisää

Elizabeth

Tenon Tours

5 years ago

Thanks for your review, Linda! We are glad that you choose to work with us as well. We can't wait to hear about your first international trip to Ireland.

Luotettu asiakas

Feefo Verified

5 years ago

Beware if you need to make a change

Service was ok before the pandemic and then it was difficult to talk to someone and figure out how to proceed with canceling or moving our trip. Be aware that you can’t get a refund from them if you...

Lue lisää

Elizabeth

Tenon Tours

5 years ago

Thank you for your review. We apologize for any delay in communication while adjusting your travel plans. Our team was working diligently to assist all our travelers, but we realize that this may have caused a slower response than normal and therefore, some confusion. Please know that our Cancel For Any Reason Waiver (CFAR) with the purchase of TripMate Travel Protection states that refunds will be issued as future travel credits. Your satisfaction remains a high priority to us. If you have further concerns or questions, please feel free to email us at travel@tenontours.com or contact your By-Your-Side Service team member directly.

Ralph

Feefo Verified

Katy, TX

5 years ago

Mitä Ralph sanoi Tenon Tours:

Good communication and service. Act quicker on Covid-19 changes.

Overall it's been a very good experience. I was disappointed in the handling of Covid-19 related changes until Tenon made the call to delay.

Elizabeth

Tenon Tours

5 years ago

Hi Ralph, thank you for your feedback. We apologize for the delays in communication as our team was working with booked travelers in order of departure date. However, we're glad that you were happy overall with our service and look forward to having you travel with us soon.