Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Sephora Arvostelut | Asiakaspalvelun arvostelut kauppiaasta {{merchantUrl}} | Feefo

Näytetään kaikki 179,986 arvostelua

Luotettu asiakas

Feefo Verified

29 days ago

Super happy!

Great website. Excellent delivery.

Luotettu asiakas

Feefo Verified

1 month ago

Poor comms from customer service.

Totally unresponsive customer service ( - and that's if you can find a way to speak to them). Placed an order a month ago, lost in post twice by Evri apparently. Have been trying to get a response...

Lue lisää

Vanessa

Sephora

29 days ago

Hello Thank you for taking the time to leave a review and we are sorry to hear your order has not been received. We have reached out via email regarding a resolution. Please accept our apologies once again. Kind Regards, Sephora UK Customer Care Team

Luotettu asiakas

Feefo Verified

1 month ago

Ridwan Alao

Feefo Verified

GBR

1 month ago

Luotettu asiakas

Feefo Verified

1 month ago

Luotettu asiakas

Feefo Verified

1 month ago

didn’t get the money back for refund

I returned a shampoo, unopened and didn’t get the money back

Vanessa

Sephora

1 month ago

Hello Thank you for taking the time to leave a review. We are sorry to hear you have not received your refund for your return. We can confirm that a refund has now been processed, additional email confirmation should be with you shortly. Kind Regards, Customer Care Sephora UK

Luotettu asiakas

Feefo Verified

1 month ago

Disappointed in service

Very disappointed

Vanessa

Sephora

1 month ago

Hello Thank you for taking the time to leave a review and we are sorry to hear you are disappointed in the service. Please feel free to reach out to care@sephora.co.uk to share further dertails, we will be happy to assist further. Kind Regards, Customer Care Sephora UK

Luotettu asiakas

Feefo Verified

1 month ago

My address was changed without my consent or knowledge

I placed two orders. The courier company changed my address on both orders. Why? I haven’t found out. I emailed customer service with screenshots, I highlighted all the relevant information to show...

Lue lisää

Luotettu asiakas

Feefo Verified

1 month ago

Good service

Products ordered delivered on time and extra samples were very much appreciated by granddaughter as the products were a birthday present.

Luotettu asiakas

Feefo Verified

1 month ago

Fake

The perfume it is not the same. I dont think its original

Rebecca

Sephora

1 month ago

Thank you for your feedback. We appreciate you bringing your concerns to our attention. As an official retailer, we pride ourselves on working directly with leading beauty brands to ensure we offer our customers the best products and exclusive offers. As the largest premium beauty retailer in Europe, we are deeply committed to our customers' satisfaction and strive to provide a trustworthy shopping experience. We want to reassure you that a member of our team has reached out to you directly to address your specific concerns and provide further assistance. We value your business and are dedicated to resolving any issues you may have. Kind regards Customer Care