I have had an issue with the products, I contacted you regarding these concerns yet you haven’t done nothing to resolve
Vanessa
Sephora
14 days ago
Hi
Thank you for your feedback
We apologise for any inconvenience caused by this.
Upon checking the details we can see that our team has been in touch on friday. Please do not hesitate to reach out at care@sephora.co.uk if you require further assistance.
Kind Regards,
Sephora UK Customer Care
Luotettu asiakas
14 days ago
Your response to reviewing a very expensive mascara, that is useless, smudges and is unrecognisable on anyone’s lashes, is that is my opinion only. For an Online retailer where testers aren’t available. You say this is opinion, despite photographic evidence of its failure, no compensation, accountability or remuneration. DO NOT USE THIS COMPANY
Rebecca
Sephora
13 days ago
Hello,
Thank you for your response
Our senior team have been in touch via email to review this further and provide you with a resolution.
Kind Regards,
Sephora UK Customer Care
Luotettu asiakas
3 days ago
After complaining about the issues experienced, I am grateful Sephora reconsidered their original response, and refunded the full amount.
0
Jaa
Luotettu asiakas
Feefo Verified
3 days ago
0
Jaa
IR
Iqsa Rehmat
Feefo Verified
3 days ago
0
Jaa
Luotettu asiakas
Feefo Verified
4 days ago
Always great
Excellent service always from Sephora
0
Jaa
Luotettu asiakas
Feefo Verified
4 days ago
Quick dispatch and delivery. Lots of choice
0
Jaa
Luotettu asiakas
Feefo Verified
4 days ago
Didn't deliver all ordered goods
Inexplicably they left off one of the items ordered from the delivery. This item was then sent a few days later.
Vanessa
Sephora
4 days ago
Hello Thank you for your feedback. We are sorry to hear that an item was missing from your order, but we are happy to see this was resolved and replaced as requested.
If you require any further assistance regarding your order please do not hesitate to let us know.
Kind Regards,
Sephora UK Customer Care
0
Jaa
Luotettu asiakas
Feefo Verified
5 days ago
Excellent
Unbelievably attentive and efficient customer service
Second to none
0
Jaa
TE
Teresa
Feefo Verified
GBR
5 days ago
Mitä Teresa sanoi Sephora:
Sephora
Website is fabulous. Great products to chose from at competitive prices Service and delivery top notch Definitely a great company to deal with
0
Jaa
CG
Charlotte Gillman
Feefo Verified
GBR
5 days ago
Mitä Charlotte Gillman sanoi Sephora:
Great
Great. I just think your need more samples, gifts and deals.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.