Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Yrityksen Red Funnel Isle of Wight Ferries arvostelut

Näytetään kaikki 58,284 arvostelua

Luotettu asiakas

Feefo Verified

12 years ago

Overall very good however as there were a few of us travelling, we did find…

Overall very good however as there were a few of us travelling, we did find it difficult to find enough seats to sit together. On the return journey we had something to eat which was warm, fresh...

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Ostopäivä: 05/12/2013

Luotettu asiakas

Feefo Verified

12 years ago

I think nearly £10 to amend a booking to one day earlier is excessive. Your original fare…

I think nearly £10 to amend a booking to one day earlier is excessive. Your original fare of approx. £45 was fair. Your amendment charge is not.

Red Funnel Isle of Wight Ferries

12 years ago

thank you for the review. The reason for the £10 charge was a £5 booking amendment fee applied + a £5 fare differential (the fare difference between the old and new sailing time). If the new sailing time had been the same price then only the £5 amendment fee would have been charged. Please email if this is at all unclear but in the meantime, thank you for travelling with us.

Luotettu asiakas

12 years ago

I think the ferry companies could give Isle of Wight residents a discount. This might help us to use them more often. You have a captive audience, help us to travel more often at a better price than holidaymakers who only use the service once a year.

Ostopäivä: 05/12/2013

Luotettu asiakas

Feefo Verified

12 years ago

IT WAS GOOD....but if will try Portsmouth next time.

Red Funnel Isle of Wight Ferries

12 years ago

Please let us know how we compare, we are always keen to improve http://www.redfunnel.co.uk/newlook

Ostopäivä: 05/12/2013

Luotettu asiakas

Feefo Verified

12 years ago

This relates to all my recent journeys excepting that of when I came back from…

This relates to all my recent journeys excepting that of when I came back from hospital having had a new knee when I was told that by letting the staff know then the captain could be asked to...

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Red Funnel Isle of Wight Ferries

12 years ago

Thank you for your valuable feedback. Unless there are exceptional circumstances determined by the Captain, guests are not permitted to remain in their vehicles during the crossing - this is a rule enforced by our regulatory body. I'm not sure whether you were travelling alone, but we do have wheelchairs available and it would have been possible for you to board/disembark via the passenger gangway thereby avoiding the car decks. We will review our procedures to ensure staff are consistent in their advice to customers in a similar position. In the meantime, I hope you are recovering well from your operation.

Ostopäivä: 05/12/2013

Luotettu asiakas

Feefo Verified

12 years ago

needs a more frequent service !

Ostopäivä: 05/12/2013

Luotettu asiakas

Feefo Verified

12 years ago

Great service warm and on time

Ostopäivä: 05/12/2013

Luotettu asiakas

Feefo Verified

12 years ago

Good booking system, prices reasonable usually on time helpful and flexible staff usually not overcrowded and quite comfortable BUT…

Good booking system, prices reasonable usually on time helpful and flexible staff usually not overcrowded and quite comfortable BUT the Toilets !! cheap plastic toilet seats ridiculous toilet paper...

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Ostopäivä: 05/12/2013

Luotettu asiakas

Feefo Verified

12 years ago

I would have given excellent if the employee at the check out box could smile a…

I would have given excellent if the employee at the check out box could smile a bit more. The Southampton staff were very pleasant and make you feel welcome which is specially important when you...

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Red Funnel Isle of Wight Ferries

12 years ago

We agree, a smile certainly goes a long way so thanks for the useful feedback - we'll forward it to the appropriate team.

Ostopäivä: 05/12/2013

Luotettu asiakas

Feefo Verified

12 years ago

The service ran to schedule and the on board catering was excellent!

Ostopäivä: 05/12/2013

Luotettu asiakas

Feefo Verified

12 years ago

perhaps an increase in healthy food options from the hot counter would be welcomed.

Ostopäivä: 05/12/2013

Etkö ole saanut arvostelukutsua?

Feefo Trusted Service Awards

Riippumattomat palkintomme tunnustavat asiakaspalvelun parhaat brändit. Voittajat valitaan asiakkailta saatujen arvosanojen perusteella.

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