It hasn't arrived and the tracking number for royal mail doesn't work. I would like either the product I bought or a refund.
Oscar
PharmXtra
4 years ago
Hi there,
We are so sorry for the delays. Please be assured your parcel has left our pharmacy and is currently on its way to Royal Mail.
Once Royal Mail has scanned your parcel they will confirm your delivery date and time. Unfortunately until your tracking has updated with Royal Mail, we do not have any further updates at this time.
5
Jaa
Luotettu asiakas
Feefo Verified
4 years ago
Excellent service
Very happy for prompt response and delivery !
Happy some of the out of stock meds are back
Oscar
PharmXtra
4 years ago
Hi there,
Thank you for this 5-star review.
Kind Regards
0
Jaa
Luotettu asiakas
Feefo Verified
4 years ago
Good service
Ordered from them before, yes there maybe some delays but over all the service is fantastic, the customer support staff are brilliant and will keep you up to date. I feel some people are judging them...
Lue lisää
Oscar
PharmXtra
4 years ago
Hi there,
Thank you for this very informative 5-star review.
Kind Regards
0
Jaa
Luotettu asiakas
Feefo Verified
4 years ago
Good, but faster delivery would be great
A bit of confusion about !y name at first but all was sorted eventually. Order placed 7th Sept, received 13th which is quite good but not the 2day service they advertice especially as I placed by...
Lue lisää
Oscar
PharmXtra
4 years ago
Hi,
Thank you for this review.
Please be advised that tracked 24 is a 3-5 working day delivery service.
Kind Regards
1
Jaa
AB
Abigail
Feefo Verified
4 years ago
Mitä Abigail sanoi PharmXtra:
Not a scam
My mate order took a lot longer then usual but came,replied with a day or 2 by email wasn't rude at all,it took 6 weeks but that was the first time that happened,my mate said he'll be using them all...
Lue lisää
0
Jaa
Luotettu asiakas
Feefo Verified
4 years ago
Ordered the 05th and approved and shipped but Royal Mail has not received
Just keep customers up to date as issues do happen. I have always had a good experience except here. I am happy to update.
Oscar
PharmXtra
4 years ago
Hi there,
We are so sorry for the delays. Please be assured your parcel has left our pharmacy and is currently on its way to Royal Mail.
Once Royal Mail has scanned your parcel they will confirm your delivery date and time.
I would advise to wait for your tracking number to be scanned and activated by Royal Mail. Unfortunately due to technical issues with Royal Mails system, it is taking much longer than usual for scans to be shown on the tracking page. We are also currently back logged with high volumes of orders, so this is also causing a slight delay. We really appreciate your patience during this time and sincerely apologise for any inconvenience caused.
Unfortunately until your tracking has updated with Royal Mail, we do not have any further updates at this time.
Kind Regards
Luotettu asiakas
4 years ago
Additional comment. I have rescored to 5. My Order arrived on 7th working day. Experience tells me all orders have been received. The meds are U.K. BRAND and the tracking number is wrong. A probable case of influx of Orders. But I am pleased and others I hope will get there’s.
1
Jaa
Luotettu asiakas
Feefo Verified
4 years ago
Great service really quick delivery
Oscar
PharmXtra
4 years ago
Hi there,
Thank you for this positive review. We appreciate this and we hope we can keep being a fast and reliable
service.
Kind Regards
0
Jaa
Luotettu asiakas
Feefo Verified
4 years ago
Excellent
Overall very happy. Ordered 7th Sept and delivered by Royal Mail on the 13th. Would highly recommend!
Oscar
PharmXtra
4 years ago
Hi there,
Thank you for recommending us.
Kind Regards
0
Jaa
RO
Roberto
Feefo Verified
4 years ago
Mitä Roberto sanoi PharmXtra:
Worth it, but may take more time due to customs clearance.
Came through fine, although it will take a bit more time (a week as it's coming from abroad, but the Royal Mail strikes might have contributed) to deliver the product. For me, completely worth it,...
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Oscar
PharmXtra
4 years ago
Hi Roberto,
Thank you for this honest review. We really appreciate it.
Kind Regards
0
Jaa
DA
Dave
Feefo Verified
4 years ago
Mitä Dave sanoi PharmXtra:
Great service and speedy delivery
Good customer service and fast processing of my order and speedy delivery
Oscar
PharmXtra
4 years ago
Hi Dave,
Thank you for this 5-star review.
Kind Regards
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.