Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Petcover Australia Arvostelut | Asiakaspalvelun arvostelut kauppiaasta {{merchantUrl}} | Feefo

Näytetään kaikki 2,290 arvostelua

Luotettu asiakas

Feefo Verified

10 years ago

Good

Excellent

Petplan Australia

Petcover Australia

10 years ago

Hi Peter & Makayla

Thank you for your feedback :)
Have a good week!

Kind Regards

- The Petplan Team

Ostopäivä: 13/04/2016

Luotettu asiakas

Feefo Verified

10 years ago

Very good so far

Good so far although haven't had to claim anything as yet

Petplan Australia

Petcover Australia

10 years ago

Hi Jessie

Thank you very much for your feedback!
Have a great week :)

Kind Regards

-The Petplan Team

Ostopäivä: 31/05/2016

Angela

Feefo Verified

10 years ago

Mitä Angela sanoi Petcover Australia:

Always provide a timely service and very understanding of our pet's needs.

Petplan Australia

Petcover Australia

10 years ago

Hi Angela

Thank you very much for your feedback!
We are happy that you have enjoyed our service thus far :)

Kind Regards

-The Petplan Team

Ostopäivä: 31/05/2016

Marilyn

Feefo Verified

Western Australia

10 years ago

Mitä Marilyn sanoi Petcover Australia:

Service from the 2 ladies we dealt with in Victoria very helpful.

We thought it a very comprehensive pet insurance policy

Petplan Australia

Petcover Australia

10 years ago

Hi Marilyn & Glenis

Thank you very much for your feedback!
We will make sure we pass this onto those ladies :)

Have a great week!

-The Petplan Team

Ostopäivä: 03/06/2016

Luotettu asiakas

Feefo Verified

10 years ago

Frustrated that they lied to me.

I was told I would receive four weeks free but did not receive it when I signed up by phone. When I rang back a few days later was told that the supervisor would fix it and send me an email to...

Lue lisää

Petplan Australia

Petcover Australia

10 years ago

Hi Cherie

Thank you for your feedback. I will pass this onto the team who handles the 4 weeks free policies, and ask them to follow up on this for you.

Kind Regards

- The Petplan Team

Ostopäivä: 03/06/2016

Luotettu asiakas

Feefo Verified

10 years ago

Really helpful staff

Petplan Australia

Petcover Australia

10 years ago

Hi Laura

Thank you very much for your feedback!
We will pass it onto everyone :)

Kind Regards

-The Petplan Team

Ostopäivä: 29/05/2016

Michelle

Feefo Verified

Bunbury WA

10 years ago

Mitä Michelle sanoi Petcover Australia:

Costly

Service was good, but after reviewing other pet insurance, we are finding the the cost should not include excess of 150.00 dollars per vet procedures. When the premiums are already very high. We are...

Lue lisää

Petplan Australia

Petcover Australia

10 years ago

Hi Michelle

Thank you for your feedback on our service.

Kind Regards

- The Petplan Team

Ostopäivä: 29/05/2016

Luotettu asiakas

Feefo Verified

10 years ago

Very helpful for this 1st time pet owner

Petplan Australia

Petcover Australia

10 years ago

Hi Liza

Thank you very much for your awesome feedback!
We wish you and Bodhi all the best :)

Have a great week!

- The Petplan Team

Ostopäivä: 22/05/2016

Michelle

Feefo Verified

eatons hill qld

10 years ago

Mitä Michelle sanoi Petcover Australia:

Happy :) so far

Petplan Australia

Petcover Australia

10 years ago

Hi Michelle

Thank you very much for your feedback. We are pleased that you are happy! :)
Have a great week.

Kind Regards

- The Petplan Team

Ostopäivä: 26/05/2016

Rebekah

Feefo Verified

Perth

10 years ago

Mitä Rebekah sanoi Petcover Australia:

You ****!

This is possibly the worst experience I have ever had of an insurer and they have all been bad. I was given insurance as a free trial and could not use it for the first 72 hours. This was when my...

Lue lisää

Petplan Australia

Petcover Australia

10 years ago

Hi Rebekah,

We’re sorry to hear of the experience you have had with Petplan. The consultant was correct instating that the issues prior to the 72 hours after policy signup are classified as pre-existing. If you would like more information on why pre-existing conditions apply please contact us on 1300 738 225.

Regarding waiting periods, our free policies have quicker waiting period of 72 hours rather than what is normal for many polices of 21 days. Once the free policy is up we do waiver the 21 day waiting period when you convert to a full policy. Unfortunately these waiting periods cannot be waived and any illness that happens during the 72 hours for free policies and prior to policy sign up are included as pre-existing and not covered.

If you would like more information on why these waiting periods do apply for every pet insurance please call us.

Kind Regards

- The Petplan Team.

Rebekah

10 years ago

You have the power to alter your policies and conditions but you choose not to because it makes you money. That's the business you're in and my choice is limited to one other insurer. You maximize value for shareholders by ripping people off! I'm just happy I didn't pay for this plan but it wasted my time and that's worth money to me. I also have no other option to rate you any lower.

Ostopäivä: 27/05/2016