Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

Kuka voi jättää Feefo-arvostelun?

Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.

Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Ornamental Trees Ltd Arvostelut | Asiakaspalvelun arvostelut kauppiaasta https://www.feefo.com/reviews/ornamental-trees-ltd | Feefo

Näytetään kaikki 9,988 arvostelua

Luotettu asiakas

3 days ago

Ostopäivä: 16/01/2025

Dead tree and no reply to my emails

Really bad service. Waited about 3 months for my tree to be delivered. It died after 3 months. No reply to my emails requesting a replacement

Tuotearvostelut

Clinton Basford

Horsham

26 days ago

Ostopäivä: 25/04/2025

Mitä Clinton Basford sanoi Ornamental Trees Ltd:

Poor service.

I'm absolutely speechless, appalled

Tuotearvostelut

Luotettu asiakas

1 month ago

Ostopäivä: 09/04/2025

Avoid - no follow-up even when promised

Really awful service and no follow up. The company left a reply to my original review with seemingly an effort to help. But after I got in touch they have not replied. Their response on the review...

Lue kokonaan

Tuotearvostelut

Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, thank you for your feedback. We’re truly sorry to hear about your experience. This is absolutely not the standard of service we aim to provide, and we sincerely apologise for the disappointment and frustration caused. Your feedback has been passed on to the relevant team, and we are working hard to put this right for you. Please do reach out to us directly at sales@ornamental-trees.co.uk or give us a call—someone from our team will be in touch to advise on the next steps and help resolve this issue as quickly as possible. Thank you for bringing this to our attention. We truly value your feedback and are committed to improving our service. Kind regards, Customer Services.

Luotettu asiakas

29 days ago

They team have not been in touch. Their message here is just to make it look like they care to other customers but the reality is they don't.

Customer Services

Ornamental Trees Ltd

1 month ago

We’re very sorry to hear you were disappointed with your tree. Please be assured that every tree we send out is thoroughly checked and we never knowingly dispatch unhealthy plants. We want all of our customers to be 100% satisfied with their order. That said, we completely understand your concerns and apologise for the frustration caused. We’re currently experiencing a very busy period, but we are working hard to resolve this as soon as possible. In the meantime, please do get in touch with us at sales@ornamental-trees.co.uk so we can look into this further for you.

Luotettu asiakas

29 days ago

I have been in touch but the team have not bothered to reply the message from them is just marketing

Luotettu asiakas

1 month ago

Ostopäivä: 16/01/2025

Disappointing Experience

I was excited to purchase an Osakazuki tree from Ornamental Trees, expecting quality and reliable customer support. Unfortunately, my experience has been deeply disappointing. The tree I received...

Lue kokonaan

Tuotearvostelut

Hiro Miyamoto

Cambridgeshire

1 month ago

Ostopäivä: 05/04/2025

Mitä Hiro Miyamoto sanoi Ornamental Trees Ltd:

Wrong plant and bad customer service

Service currently non existent. No one replies to emails or picks up the phone. There is no way of getting through to them. The automated phone answer is that they are going through a busy time. ...

Lue kokonaan

Tuotearvostelut

Brian Patterson

Durham

1 month ago

Ostopäivä: 11/04/2025

Mitä Brian Patterson sanoi Ornamental Trees Ltd:

Choisya Sundance shrub

Rubbish service no communication whatsoever did not get what I paid for selling 12L pot but delivered a 10 L pot shrub was very small for the money and could not get to speak to anyone by email or...

Lue kokonaan

Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, Thank you for your leaving this feedback, we are sorry to hear you are not happy with your experience. Please accept our apologies for the delay in communication, we are now experiencing a high volume of enquiries coming into the business as we are in the midst of our peak season and our customer service team are trying to manage this as best they can. We sincerely apologise for any inconvenience caused by the pot size discrepancy, rest assured we are confident this should not affect the health of the shrub and we hope you will enjoy your product for many years to come. Should you have any further questions going forward please do not hesitate to contact us and we will be more than happy to assist you where possible. Kindest Regards Customer Services

Tuotearvostelut

Luotettu asiakas

1 month ago

Ostopäivä: 27/03/2025

AVOID IF YOU MAY NEED TO AMEND YOUR ORDER!!!

I ordered 2 trees separately in spring. First tree arrived & was perfect, then I realised I had insufficient room spare for the second tree ordered on advance purchase. I emailed their sales on 10...

Lue kokonaan

Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, please accept our apologies for the delay in you receiving your refund, we have investigated this issue and it has become apparent this is stuck at the pending stage on our system. We have released this for refund as a matter of urgency and you should receive your refund today. Again we do apologise for this inconvenience. Kindest Regards Customer Services

Tuotearvostelut

Dr Mark Tonge

Cumbria

1 month ago

Ostopäivä: 29/03/2025

Mitä Dr Mark Tonge sanoi Ornamental Trees Ltd:

Apple tree

Excellent service

Tuotearvostelut

Luotettu asiakas

1 month ago

Ostopäivä: 17/03/2025

Would advise strongly not to use this company. I have been so disappointed with my recent order. The plants arrived late (five weeks to arrive with no updates from the company) and were small and...

Lue kokonaan

Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, We are sorry to hear you are not happy with your experience and we appreciate this is extremely frustrating for you. Please accept our apologies for the delay in communication, we are experiencing a high volume of enquiries coming into the business as we are in the midst of our peak season and our customer service team are trying to manage this as best they can. We have located your email communication which has been forwarded to a Manager who will in turn respond accordingly to you by close of business today

Tuotearvostelut

Luotettu asiakas

2 months ago

Ostopäivä: 29/03/2025

An excellent service with quality goods provided.

Excellent, the tree arrived as stated on the confirmation of order.

Tuotearvostelut

Etkö ole saanut arvostelukutsua?

Tietoja: Ornamental Trees Ltd

At Ornamental Trees, we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. We are proud to have won the Feefo Platinum Trusted Service Award for 6 years running.

Lue kokonaan

01943 660870

River View Farm, Leathley Lane, Leathley, North Yorkshire, West Yorkshire, LS21 2JR, United Kingdom

Feefo Trusted Service Awards

Riippumattomat palkintomme tunnustavat asiakaspalvelun parhaat brändit. Voittajat valitaan asiakkailta saatujen arvosanojen perusteella.

Mitä ovat Trusted Service Awards -palkinnot?

Osa Treefo-aloitetta

Työskentelemme Ecologin kanssa puiden istutushankkeiden rahoittamiseksi vastineeksi arvosteluista, joita keräävät Ornamental Trees Ltd

Lue lisää Treefosta

Miksi Feefo-arvosteluihin voi luottaa?

Lue lisää Feefosta

Ornamental Trees Ltd arvostelut

Prunus serrulaLisää arvosteluja tästä tuotteesta (5)Avaa tuotteen verkkosivustoI was so very much looking forward to my Tibetan Cherry Tree which was a birthday gift from my friends. I followed all of the instructions however it died within a few months. I emailed Ornamental...Lue kokonaan

Tree Planting KitLisää arvosteluja tästä tuotteesta (23)Avaa tuotteen verkkosivustoTerrible customer service. My tree died within a few months and I sent several emails requesting a replacement and they acknowledged my email but never replied. I would never again use Ornamental...Lue kokonaan

Cercis canadensis 'Forest Pansy' TreeLisää arvosteluja tästä tuotteesta (8)Avaa tuotteen verkkosivustoSee my review of the other tree I bought - the pictures shown on the website look nothing like the stick I received. Avoid.

Rootgrow - 150gLisää arvosteluja tästä tuotteesta (48)Avaa tuotteen verkkosivustoI am not sure about this product as I used it as per instructions but the tree is dying.

After Plant Tree & Shrub FertiliserLisää arvosteluja tästä tuotteesta (6)Avaa tuotteen verkkosivustoI am not sure about this product as I used it as per instructions but the tree is dying.

Sorbus vilmorinii TreeLisää arvosteluja tästä tuotteesta (2)Avaa tuotteen verkkosivustoOrdered sorbus vilmorinii tree

Discovery Apple TreeLisää arvosteluja tästä tuotteesta (1)Avaa tuotteen verkkosivustoApple tree arrived in good time, well packaged and in looks healthy and vigorous. It is settling in well.

Hydrangea petiolarisLisää arvosteluja tästä tuotteesta (3)Avaa tuotteen verkkosivustoHydrangea the only plant that seemed in good health. Would advise strongly not to use this company. I have been so disappointed with my recent order. The plants arrived late (five weeks to arrive...Lue kokonaan

Miten Feefo-arvostelut kerätään?

Kuka voi jättää Feefo-arvostelun?

Miten tarkastamme arvostelut?

Miten käsittelemme väärennettyjä arvosteluja?