Miten Feefo-arvostelut kerätään?

Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.

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Miten tarkastamme arvostelut?

Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.

Miten käsittelemme väärennettyjä arvosteluja?

Feefo estää ihmisiä jättämästä väärennettyjä arvosteluja, koska pyydämme vain tarkastettuja ostajia antamaan palautetta.

Ornamental Trees Ltd Arvostelut | Asiakaspalvelun arvostelut kauppiaasta {{merchantUrl}} | Feefo

Näytetään kaikki 9,991 arvostelua

Simon Wilson

Feefo Verified

9 months ago

Mitä Simon Wilson sanoi Ornamental Trees Ltd:

Good service as usual

Tuotearvostelut

Ostopäivä: 22/08/2024

Simon Wilson

Feefo Verified

9 months ago

Mitä Simon Wilson sanoi Ornamental Trees Ltd:

Good service as usual

Tuotearvostelut

Ostopäivä: 16/01/2025

Jennifer Marsh

Feefo Verified

10 months ago

Mitä Jennifer Marsh sanoi Ornamental Trees Ltd:

Disappointing

I originally gave good feedback for this company since my last contact and their response, I have changed my mind

Tuotearvostelut

Ostopäivä: 16/01/2025

Luotettu asiakas

Feefo Verified

11 months ago

Dead tree and no reply to my emails

Really bad service. Waited about 3 months for my tree to be delivered. It died after 3 months. No reply to my emails requesting a replacement

Tuotearvostelut

Ostopäivä: 16/01/2025

Clinton Basford

Feefo Verified

Horsham

11 months ago

Mitä Clinton Basford sanoi Ornamental Trees Ltd:

Poor service.

I'm absolutely speechless, appalled

Tuotearvostelut

Ostopäivä: 25/04/2025

Luotettu asiakas

Feefo Verified

12 months ago

Avoid - no follow-up even when promised

Really awful service and no follow up. The company left a reply to my original review with seemingly an effort to help. But after I got in touch they have not replied. Their response on the review...

Lue lisää

Tuotearvostelut

Customer Services

Ornamental Trees Ltd

12 months ago

Hi there, thank you for your feedback. We’re truly sorry to hear about your experience. This is absolutely not the standard of service we aim to provide, and we sincerely apologise for the disappointment and frustration caused. Your feedback has been passed on to the relevant team, and we are working hard to put this right for you. Please do reach out to us directly at sales@ornamental-trees.co.uk or give us a call—someone from our team will be in touch to advise on the next steps and help resolve this issue as quickly as possible. Thank you for bringing this to our attention. We truly value your feedback and are committed to improving our service. Kind regards, Customer Services.

Luotettu asiakas

11 months ago

They team have not been in touch. Their message here is just to make it look like they care to other customers but the reality is they don't.

Customer Services

Ornamental Trees Ltd

12 months ago

We’re very sorry to hear you were disappointed with your tree. Please be assured that every tree we send out is thoroughly checked and we never knowingly dispatch unhealthy plants. We want all of our customers to be 100% satisfied with their order. That said, we completely understand your concerns and apologise for the frustration caused. We’re currently experiencing a very busy period, but we are working hard to resolve this as soon as possible. In the meantime, please do get in touch with us at sales@ornamental-trees.co.uk so we can look into this further for you.

Luotettu asiakas

11 months ago

I have been in touch but the team have not bothered to reply the message from them is just marketing

Ostopäivä: 09/04/2025

Luotettu asiakas

Feefo Verified

12 months ago

Disappointing Experience

I was excited to purchase an Osakazuki tree from Ornamental Trees, expecting quality and reliable customer support. Unfortunately, my experience has been deeply disappointing. The tree I received...

Lue lisää

Tuotearvostelut

Ostopäivä: 16/01/2025

Hiro Miyamoto

Feefo Verified

Cambridgeshire

1 year ago

Mitä Hiro Miyamoto sanoi Ornamental Trees Ltd:

Wrong plant and bad customer service

Service currently non existent. No one replies to emails or picks up the phone. There is no way of getting through to them. The automated phone answer is that they are going through a busy time. ...

Lue lisää

Tuotearvostelut

Ostopäivä: 05/04/2025

Brian Patterson

Feefo Verified

Durham

1 year ago

Mitä Brian Patterson sanoi Ornamental Trees Ltd:

Choisya Sundance shrub

Rubbish service no communication whatsoever did not get what I paid for selling 12L pot but delivered a 10 L pot shrub was very small for the money and could not get to speak to anyone by email or...

Lue lisää

Customer Services

Ornamental Trees Ltd

1 year ago

Hi there, Thank you for your leaving this feedback, we are sorry to hear you are not happy with your experience. Please accept our apologies for the delay in communication, we are now experiencing a high volume of enquiries coming into the business as we are in the midst of our peak season and our customer service team are trying to manage this as best they can. We sincerely apologise for any inconvenience caused by the pot size discrepancy, rest assured we are confident this should not affect the health of the shrub and we hope you will enjoy your product for many years to come. Should you have any further questions going forward please do not hesitate to contact us and we will be more than happy to assist you where possible. Kindest Regards Customer Services

Tuotearvostelut

Ostopäivä: 11/04/2025

Luotettu asiakas

Feefo Verified

1 year ago

AVOID IF YOU MAY NEED TO AMEND YOUR ORDER!!!

I ordered 2 trees separately in spring. First tree arrived & was perfect, then I realised I had insufficient room spare for the second tree ordered on advance purchase. I emailed their sales on 10...

Lue lisää

Customer Services

Ornamental Trees Ltd

1 year ago

Hi there, please accept our apologies for the delay in you receiving your refund, we have investigated this issue and it has become apparent this is stuck at the pending stage on our system. We have released this for refund as a matter of urgency and you should receive your refund today. Again we do apologise for this inconvenience. Kindest Regards Customer Services

Tuotearvostelut

Ostopäivä: 27/03/2025

Etkö ole saanut arvostelukutsua?

Feefo Trusted Service Awards

Riippumattomat palkintomme tunnustavat asiakaspalvelun parhaat brändit. Voittajat valitaan asiakkailta saatujen arvosanojen perusteella.

Mitä ovat Trusted Service Awards -palkinnot?

Osa Treefo-aloitetta

Työskentelemme Ecologin kanssa puiden istutushankkeiden rahoittamiseksi vastineeksi arvosteluista, joita keräävät Ornamental Trees Ltd

Lue lisää Treefosta

Miksi Feefo-arvosteluihin voi luottaa?

Lue lisää Feefosta

Ornamental Trees Ltd arvostelut

Stella Cherry TreeLisää arvosteluja tästä tuotteesta (30)Avaa tuotteen verkkosivustoGood tree, good price, got some cherries our first year as well.

RootgrowLisää arvosteluja tästä tuotteesta (1,152)Avaa tuotteen verkkosivusto

Prunus mume 'Omoi-no-mama'Lisää arvosteluja tästä tuotteesta (3)Avaa tuotteen verkkosivustoReasonably vigorous tree, beautiful flowers and great scent. Delivered in good condition and good price.

Avalon Pride Peach TreeLisää arvosteluja tästä tuotteesta (1)Avaa tuotteen verkkosivustoGood tree, sturdy and productive

Prunus serrulaLisää arvosteluja tästä tuotteesta (5)Avaa tuotteen verkkosivustoI was so very much looking forward to my Tibetan Cherry Tree which was a birthday gift from my friends. I followed all of the instructions however it died within a few months. I emailed Ornamental...Lue lisää

Tree Planting KitLisää arvosteluja tästä tuotteesta (23)Avaa tuotteen verkkosivustoTerrible customer service. My tree died within a few months and I sent several emails requesting a replacement and they acknowledged my email but never replied. I would never again use Ornamental...Lue lisää

Cercis canadensis 'Forest Pansy' TreeLisää arvosteluja tästä tuotteesta (8)Avaa tuotteen verkkosivustoSee my review of the other tree I bought - the pictures shown on the website look nothing like the stick I received. Avoid.

Rootgrow - 150gLisää arvosteluja tästä tuotteesta (48)Avaa tuotteen verkkosivustoI am not sure about this product as I used it as per instructions but the tree is dying.

After Plant Tree & Shrub FertiliserLisää arvosteluja tästä tuotteesta (6)Avaa tuotteen verkkosivustoI am not sure about this product as I used it as per instructions but the tree is dying.

Sorbus vilmorinii TreeLisää arvosteluja tästä tuotteesta (2)Avaa tuotteen verkkosivustoOrdered sorbus vilmorinii tree

Miten Feefo-arvostelut kerätään?

Kuka voi jättää Feefo-arvostelun?

Miten tarkastamme arvostelut?

Miten käsittelemme väärennettyjä arvosteluja?