Great service as always. Got quote online then called office to arrange as I already had money on account. Given per notification of delivery. Delivered on time.
Bethany
Your NRG
4 years ago
Hello Sarah,
We are really pleased that you received a great service from us. It is great to hear that our staff were able to arrange your delivery, based on your requirements and that your oil was delivered as and when you expected it. Thank you for leaving us a review, we value your feedback.
0
Jaa
RB
Ron Bodicoat
Feefo Verified
4 years ago
Mitä Ron Bodicoat sanoi Your NRG:
good price and speedy, hassle free delivery............ as always.
Bethany
Your NRG
4 years ago
Hi Ron,
We are delighted to hear that you received a good price and that your oil was delivered efficiently and hassle free. It is great to hear that you are overall happy with your experience with us. Thank you for your feedback, we really appreciate it.
0
Jaa
CU
Customer
Feefo Verified
Ampthill
4 years ago
Mitä Customer sanoi Your NRG:
Tank not filled as requested
I ordered a fill up as usual but the delivery driver said the amount ordered would spill over so he only filled up my tank three quarters. I couldn’t understand why he couldn’t programme the delivery...
Lue lisää
Laura Dawkins
Your NRG
4 years ago
Hello, thank you for taking the time to provide feedback regarding your recent order. Regarding "fill ups" going forward our sales agent will check your average delivery volume so that we can ensure we allocate the correct amount of product for you going forward. Our drivers safely check the ullage before carrying out the delivery, so I will speak to our transport team regarding the under delivery. Rest assured, you have only been charged for the amount we delivered to you. I am also extremely sorry that we did not help put away the ladder for you, I can totally understand your frustration and I will speak to the transport manager to ensure this does not happen again. I have also updated your delivery instructions and the notes on your account. Should you need any further help, feel free to ask for myself when you next call us. Many thanks and take care, Laura - Domestic Sales Manager.
0
Jaa
Luotettu asiakas
Feefo Verified
4 years ago
Very good service
Good & helpful information Christine & Dorinder & your local.
Bethany
Your NRG
4 years ago
Hello,
We are really pleased that you are happy with our service. It is great to hear that you found our staff to be good, helpful and informative. Thank you for taking time to leave us a review, we really value your feedback.
1
Jaa
PC
Peter Clark
Feefo Verified
4 years ago
Mitä Peter Clark sanoi Your NRG:
First class service, professional and efficient
The manner in which my order was enquiry was received. Very friendly and professional
Also the delivery came before expected and the driver telephoned me 15 mins before arrival which I really...
Lue lisää
Bethany
Your NRG
4 years ago
Hi Peter,
We are really pleased to hear that your enquiry was dealt with by our staff in a friendly and professional way. We are delighted that your oil was delivered efficiently and that you found our delivery communication to be helpful. Thank you for taking time to leave us a review, we really appreciate your feedback.
0
Jaa
AM
ALFRED MOK
Feefo Verified
4 years ago
Mitä ALFRED MOK sanoi Your NRG:
Good and reliable
Bethany
Your NRG
4 years ago
Hi Alfred,
We are really happy that you found our service to be both good and reliable. Thank you for your custom and taking your time to leave us a review.
0
Jaa
TR
T ROBERTS
Feefo Verified
4 years ago
Mitä T ROBERTS sanoi Your NRG:
Great communication on when the he oil was being delivered and a good price
Bethany
Your NRG
4 years ago
Hello,
We are really happy that you had an overall positive experience with us. It is great to hear that you found our communication on when your oil would be delivered to be helpful. Thank you for your feedback!
0
Jaa
Luotettu asiakas
Feefo Verified
4 years ago
as above
competitive pricing, delivery of oil on stated day.Excellent attitude of both driver and staff in the office
Bethany
Your NRG
4 years ago
Hello,
Thank you very much for providing us with feedback, we really appreciate it. It is great to hear that you received a competitive price and that you oil was delivered when you expected it to be. We will make sure to pass your appreciation onto the relevant staff.
0
Jaa
Luotettu asiakas
Feefo Verified
4 years ago
5 star service
Good customer service. Helpful staff. Good delivery staff always on the day as stated in text messages.
Bethany
Your NRG
4 years ago
Hello,
We are really pleased that you had an overall positive experience with us. It is great to hear that you found our staff to be helpful and your oil was delivered when it was expected. Thank you for your custom and providing us with feedback.
0
Jaa
RH
Richard H
Feefo Verified
Northants
4 years ago
Mitä Richard H sanoi Your NRG:
Delivered in a timely manner, actually came early, it would have been useful to know this, no text was received.
Laura Dawkins
Your NRG
4 years ago
Hi, thank you for your recent order and your feedback below. We are so pleased to hear that your delivery driver arrived early, and in a timely manner. I am really sorry that you were not notified, I have gone into your account and set up an SMS notification for you going forward. You may want to speak to your account manager, Geoff, just to check your contact info is up to date next time we place your order. Thanks again, take care. Laura
Privately owned fuel distributor with depots on Tyneside, Teesside, The Vale of York, Bedfordshire, Hertfordshire, East Anglia, East and West Midlands, Lincolnshire and Essex. Delivering Heating Oil/Kerosene; Aga Additive; Red Diesel/Gas Oil; Derv/White Diesel, AdBlue and Future Fuels HVO and Shell GTL Fuel from the Tweed to the Thames.
Keräämme itsenäisesti palautetta kanssamme yhteistyötä tekevien yritysten puolesta. Alustamme tavoittaa vain todennetut ostajat, joten voit olla varma, että luet todellisten asiakkaiden arvosteluja.
Vain asiakkaat, joilla on tosite ostoksesta, voivat jättää Feefo-arvostelun. Varmistamme tämän ottamalla yhteyttä ostajiin heti kaupanteon jälkeen.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Varmistamme, että arvostelut ovat aidoilta asiakkailta vertaamalla niitä myyntiin tai tapahtumaan. Ihmisiä pyydetään jättämään arvostelu vasta sen jälkeen, kun he ovat ostaneet yritykseltä.
Privately owned fuel distributor with depots on Tyneside, Teesside, The Vale of York, Bedfordshire, Hertfordshire, East Anglia, East and West Midlands, Lincolnshire and Essex. Delivering Heating Oil/Kerosene; Aga Additive; Red Diesel/Gas Oil; Derv/White Diesel, AdBlue and Future Fuels HVO and Shell GTL Fuel from the Tweed to the Thames.